Barbara Fitzgerald
Jacksonville,NC
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Buddys Crab shack and Oyster Bar
Surf City, NC
02.2024 - 06.2024
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Service Agent
DHL Express Shipping
Philadelphia, US
08.2020 - 01.2024
- Categorized shipments to ensure correct delivery destinations.
- Maintained orderly storage to safeguard assets.
- Produced billing documents for recognized transport clients.
- Developed innovative labels to rectify incorrectly addressed packages.
- Entered transport schedules on designated platforms accurately.
Customer Service Associate
Wawa
Folcroft, US
07.2020 - 08.2021
- Ensured high-quality service for clientele.
- Maintained accurate register accounting through reconciliation efforts.
- Executed upkeep operations for the facility.
- Guaranteed sufficient inventory for customer needs.
- Loaded, unloaded and stocked daily shipments
- Developed relationships with key clients through regular contact and follow-up communication.
Shift Manager
The Simple Greek
Wayne, US
09.2019 - 12.2020
- Addressed any guest concerns on designated shifts.
- Managed entire store operation
- Supervised, coached and trained store team members on store operations and food safety implementations.
- Ensured team members kept the store cleaned and well maintained.
- Controlled inventory: checked stock, prepared orders as well as submitted orders to vendors, received vendor deliveries and overseen the stocking and filling of shelves and coolers.
Data Entry Clerk
Brookside Clinical Laboratory
Aston, US
02.2019 - 06.2019
- Complete all assigned data entry requests and task within required timeframes while maintaining a high-level of quality.
- Maintain ongoing account of over 1,000 patients.
- Performed other clerical duties such as answering the telephone, sorting and distributing mail, running errands, and sending faxes.
- Compiled reports based on gathered information.
- Maintained updated knowledge of industry trends related to data entry operations.
Shift Supervisor
RaceTrac Petroleum, Inc.
Venice, US
09.2018 - 01.2019
- Addressed any guest concerns on designated shifts.
- Managed entire store operation
- Supervised, coached and trained store team members on store operations and food safety implementations.
- Ensured team members kept the store cleaned and well maintained.
- Controlled inventory: checked stock, prepared orders as well as submitted orders to vendors, received vendor deliveries and overseen the stocking and filling of shelves and coolers.
Bartender/Server
White Manor Country Club
Malvern, US
05.2018 - 09.2018
- Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve members
- Answered inbound calls to help resolve customer issues and concerns.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Business Development Representative
Springfield Mitsubishi
09.2017 - 12.2017
- Made outgoing cold calls to procure potential buyers.
- Scheduled appointments attained from cold calls to ensure company met revenue and profit goals.
- Answered inbound calls to help resolve customer issues and concerns.
- Utilized call center data to maximize referral potentials from existing customers.
- Managed and maintained high customer satisfaction levels.
Secretary
Barbs Bathe Your Pet
08.2016 - 04.2017
- Scheduled appointments.
- Addressed customer concerns and helped come up with solutions.
- Aided in grooming services when needed.
- Operates cash register and kept an accurate account for all monies and credit card transactions.
- Managed all inventory; checked in and received inventory, performed cycle counts, kept well maintained stock on shelves at all times.
Cashier
Acme Markets
03.2015 - 02.2017
- Provides prompt, efficient and friendly customer service
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Operates cash register accurately and scans all products.
- Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
- Trained and tested on value, look-up numbers, department numbers, and features of items for which money is received.
Cashier
McDonalds
05.2014 - 04.2015
- Took customer orders.
- Prepared menu items.
- Displayed friendly attitudes at all times.
- Work at restaurant front counter and drive-thru window.
- Replaced inventories and food supplies when necessary.
- Sanitized dining rooms, bathrooms and work stations as needed.
Education
High school diploma - Emergency and Protective Services
Interboro High School
Prospect Park, PA01.2016
Skills
- Waitress
- Restaurant Server
- Customer Service
- Excel
- Typing
- Word
- Data Entry Operator
- Bartending
- Food Safety
- Business Development
- Shift Management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Passed NC health insurance Classes Training March 2025
Timeline
Bartender
Buddys Crab shack and Oyster Bar
02.2024 - 06.2024
Service Agent
DHL Express Shipping
08.2020 - 01.2024
Customer Service Associate
Wawa
07.2020 - 08.2021
Shift Manager
The Simple Greek
09.2019 - 12.2020
Data Entry Clerk
Brookside Clinical Laboratory
02.2019 - 06.2019
Shift Supervisor
RaceTrac Petroleum, Inc.
09.2018 - 01.2019
Bartender/Server
White Manor Country Club
05.2018 - 09.2018
Business Development Representative
Springfield Mitsubishi
09.2017 - 12.2017
Secretary
Barbs Bathe Your Pet
08.2016 - 04.2017
Cashier
Acme Markets
03.2015 - 02.2017
Cashier
McDonalds
05.2014 - 04.2015
High school diploma - Emergency and Protective Services
Interboro High School
Similar Profiles
Helen EmmettHelen Emmett
Server at Crab Station Oyster BarServer at Crab Station Oyster Bar
Taylor BrownTaylor Brown
Restaurant Hostess at Jay’s Crab Boil & Oyster BarRestaurant Hostess at Jay’s Crab Boil & Oyster Bar
Kelly NguyenKelly Nguyen
Hostess/Server at Crazee Crab And Oyster BarHostess/Server at Crazee Crab And Oyster Bar
Danielle DankemeyerDanielle Dankemeyer
Psychiatric Technician at Navy Medical Center Camp LejeunePsychiatric Technician at Navy Medical Center Camp Lejeune
Dakota BondsDakota Bonds
Training Program Manager at United States Marine CorpsTraining Program Manager at United States Marine Corps