Meghan Mattison
Orlando,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Skilled in data analytics.
Overview
7
7
years of professional experience
Work History
Supervisor, Residential Telesales
Spectrum
01.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Created streamlined excel files for peers to utilize to be capable of tracking sales and performance on an individual level.
- Frequently collaborated with upper management in validation of sales and incentives
- Frequently put together reports on management team sales performance and contact yields
Representative, Residential Telesales
Spectrum
08.2024 - 01.2025
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and acquire new business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager
Walgreens
02.2023 - 06.2024
- Managed a staff of 25+ and store with gross net profit of 1.4M/Monthly.
- Paired with District Manager to meet daily/monthly/yearly sales goals.
- Collaborated with Pharmacy Manager to keep script count above 1,600 per day.
- Managed customer and vendor relations.
- Tracked stores budget by using monthly operating statements.
- Utilized sales reports to correctly merchandise locations in the store.
- Completed districts payroll, expense reports, and cash handling for our district of 19 stores.
- Worked with team members on a daily basis to check in and continue growth with company and development of my whole staff.
- Directed multiple outreach events with city to expand our districts reach in the community.
- Supervised area wide(Northeastern FL stores) remodel for cosmetic walls and developed action plans and created teams with employees specialized in reconstruction.
Emerging Store Manager
Walgreens
10.2022 - 02.2023
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shift Lead
Walgreens
03.2019 - 10.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Certification - Welding
Manatee Technical College
Bradenton, FL05-2020
High School Diploma -
Manatee High School
Bradenton05-2019
Skills
- Employee development
- Employee motivation
- Coaching and mentoring
- Strategic planning
- Goal oriented
- Data analytics
- Analytical thinking
Timeline
Supervisor, Residential Telesales
Spectrum
01.2025 - Current
Representative, Residential Telesales
Spectrum
08.2024 - 01.2025
Store Manager
Walgreens
02.2023 - 06.2024
Emerging Store Manager
Walgreens
10.2022 - 02.2023
Shift Lead
Walgreens
03.2019 - 10.2022
Certification - Welding
Manatee Technical College
High School Diploma -
Manatee High School