Meghan Moore
Silver Springs,NV
Summary
With my Medical Administrative Assistant certification from Carrington College and a strong background in high‑volume communication and customer service, I’m well‑prepared for a medical scheduling position. My experience managing fast‑paced workflows, resolving issues quickly, and keeping detailed records translates directly into coordinating patient appointments across multiple departments. I’m reliable, organized, and comfortable working with diverse populations, making me a strong fit for a scheduling team that values accuracy and professionalism.
Overview
24
24
years of professional experience
1
1
Certification
Work History
E-Commerce Department Lead
Stellar Snacks LLC
Carson City, USA
11.2022 - 08.2024
- Achieved over 600% sales growth in first year within ecommerce department.
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues.
- Managed high-volume communications, ensuring prompt and effective response, enhancing customer satisfaction.
- Resolved escalated complaints by investigating root causes and implementing effective solutions.
- Collaborated with warehouse and logistics teams to facilitate returns and exchanges.
- Streamlined processes to improve efficiency and productivity, contributing to overall department success.
- Contributed to development of training materials, ensuring consistent service delivery standards.
- Received commendation for professionalism in handling challenging customer situations.
Teacher Assistant- K- 3rd grade
Bailey Charter Elementary School
Reno, USA
02.2022 - 05.2022
- Delivered personalized support to diverse student populations, facilitating successful learning outcomes.
- Prepared instructional materials and provided assistance to students during lessons to facilitate understanding.
- Supported teacher in organizing classroom activities to enhance learning environment.
- Supported a special needs child in kindergarten to ensure task completion.
- Monitored students during recess to ensure safety and promote positive social interactions.
- Supervised lunch for students and acted as a crossing guard during drop-off and pickup.
Teacher
Community Services Agency Early Headstart
Reno, USA
09.2021 - 02.2022
- Led interactive learning sessions to promote early childhood development and engagement.
- Developed lesson plans that promote early childhood development and learning.
- Implemented age-appropriate learning activities to enhance developmental skills.
- Planned lessons that catered to various learning styles and goals.
- Led parent-teacher conferences to communicate student achievements and challenges.
- Collaborated with families to enhance children's educational progress and address individual needs.
- Created monthly newsletters to update families on classroom activities and foster community involvement.
- Worked with Child Protective Services to support at-risk students.
- Implemented thorough cleaning and sanitizing protocols for health safety.
Federal Work Study/Financial Aid/Registrar Office
ITT Technical Institute
Mobile, USA
03.2014 - 08.2016
- Organized and maintained comprehensive filing systems to enhance record-keeping and accessibility.
- Retrieved, sorted, and filed information to ensure accurate documentation.
- Performed document faxing, scanning, and copying to maintain accurate records.
- Developed, organized, and maintained file room
- Monitored and maintained office supplies to support efficient office operations.
Federal Work Study / Academics Department
ITT Technical Institute
Mobile, USA
03.2011 - 03.2013
- Assisted students with inquiries, providing guidance to facilitate their academic success
- Reviewed and organized faculty binders, ensuring compliance with regulations
- Performed administrative duties to support daily operations and enhance workflow
- Create spreadsheets and presentations
Volunteer
Project Homeless Connect x3
Mobile, USA
01.2013 - 01.2013
- Assisted individuals in navigating civil legal processes to achieve favorable outcomes.
- Assisted legal team in delivering criminal legal services to ensure client representation.
- Partnered with volunteer attorneys to enhance legal service delivery.
- Guided homeless individuals in accessing essential services and support for improved quality of life.
Telemarketer
Southeastern Handicap Services
Mobile, USA
02.2010 - 06.2010
- Conducted outbound calls to engage potential customers
- Facilitated sales of household goods to meet customer needs
- Executed accurate data entry to maintain customer records
- Customer Service
K-3 Teacher
Foundations Child Care Developmental Center
Mobile, USA
02.2009 - 06.2010
- Facilitated development of age-appropriate skills for students
- Coordinated daily activities to promote engagement and learning
- Streamlined lunch and snack distribution to maintain schedule
- Transported children safely to school and returned them to daycare after school
- Kept the classroom tidy and orderly to provide a conducive learning environment
Telemarketer
Whyndam Vacation
Johnson City, USA
08.2007 - 04.2008
- Conducted outbound calls to promote timeshare opportunities, engaging potential clients effectively
- Provided customer service support, addressing inquiries and resolving issues promptly
- Executed accurate data entry in database management system, ensuring reliable information for sales team
After School Program Teacher
Little Flower Catholic School
Mobile, USA
08.2006 - 05.2007
- Supported students in completing homework to enhance academic understanding
- Served nutritious snacks to encourage healthy eating habits among students
- Maintained a clean facility to ensure a safe and welcoming environment for students
- Escorted students from school to after school facility
Security Guard
Anchor Security
Mobile, USA
02.2005 - 08.2006
- Secured and monitored entrance at retirement building, ensuring controlled access and safety.
- Monitored security cameras across multiple apartment complexes, enhancing resident safety.
- Alerted police regarding disturbances to maintain safety at properties.
- Documented security incidents in detailed reports, providing thorough records for future reference.
- Responded to incoming phone calls to assist residents and address inquiries.
Secretary
DMNS Property Group
Mobile, USA
01.2001 - 12.2005
- Streamlined organization and filing of paperwork for improved access
- Handled phone inquiries to deliver accurate information and assistance
- Accounts Payable and Accounts Receivable for the company
- Conducted interviews, hired, and trained new employees to enhance team capabilities
- Ensured inventory was prepared and presented for sale
- Research for new inventory / property listings
Education
Certificate - Medical Administrative Assistant
Carrington College
Online04-2026
Continuing Education - ICD-10/CPT Medical Coding, Medical Terminology
University of South Alabama Continuing Education
Mobile, AL01-2019
Bachelor's Degree - incomplete due to ITT bankruptcy
ITT- Technical Institute
Mobile, AL09-2016
Associate of Applied Science - Criminal Justice
ITT- Technical Institute
Mobile, AL03-2013
Skills
- Medical terminology
- Administrative support
- Data organization
- Patient communication
- Healthcare Documentation
- Microsoft Office Suite
- Information protection knowledge
- Developing and writing reports
- Customer service
- Accounts Receivable
- E-commerce strategies
- Team collaboration
- Serving diverse communities
- Student health and safety
- Design, plan, implement and evaluate projects
- Organize and Prioritize Goals
- CPR and first aid
- Multicultural awareness
- Verbal communication skills
Certification
- CPR Certification
- Driver's License
Accomplishments
Criminal Justice Club President, Dean's List, Valedictorian in Criminal Justice, Perfect Attendance, President's List
Timeline
E-Commerce Department Lead
Stellar Snacks LLC
11.2022 - 08.2024
Teacher Assistant- K- 3rd grade
Bailey Charter Elementary School
02.2022 - 05.2022
Teacher
Community Services Agency Early Headstart
09.2021 - 02.2022
Federal Work Study/Financial Aid/Registrar Office
ITT Technical Institute
03.2014 - 08.2016
Volunteer
Project Homeless Connect x3
01.2013 - 01.2013
Federal Work Study / Academics Department
ITT Technical Institute
03.2011 - 03.2013
Telemarketer
Southeastern Handicap Services
02.2010 - 06.2010
K-3 Teacher
Foundations Child Care Developmental Center
02.2009 - 06.2010
Telemarketer
Whyndam Vacation
08.2007 - 04.2008
After School Program Teacher
Little Flower Catholic School
08.2006 - 05.2007
Security Guard
Anchor Security
02.2005 - 08.2006
Secretary
DMNS Property Group
01.2001 - 12.2005
Certificate - Medical Administrative Assistant
Carrington College
Continuing Education - ICD-10/CPT Medical Coding, Medical Terminology
University of South Alabama Continuing Education
Bachelor's Degree - incomplete due to ITT bankruptcy
ITT- Technical Institute
Associate of Applied Science - Criminal Justice
ITT- Technical Institute