Meghan Murdoch
Summary
Results-driven Operations Manager with 10+ years of experience leading high-volume operations in tourism, retail, and event management. Proven success cutting costs by 60%, managing 150+ staff, and optimizing complex logistics under pressure. Skilled in vendor relations, budget oversight, process improvement, and team leadership across both on-site and remote environments. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
11
11
years of professional experience
Work History
Operations Manager
Moab Express
03.2024 - Current
- Direct transportation logistics for high-demand tourism operations; dispatch 30 drivers and manage a 20-vehicle fleet.
- Implemented scheduling system reducing burnout and improving driver retention.
- Coordinate large-scale events (100+ attendees) through vendor and charter partnerships.
- Oversee DOT compliance, payroll, and crisis management for weather and travel disruptions.
- Oversaw daily operations for Moab Express transportation services.
- Managed staff schedules to ensure efficient service delivery.
- Ensured compliance with safety regulations and company policies.
- Trained new employees on operational procedures and safety protocols.
- Streamlined processes to improve workflow efficiency across teams.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed and implemented operational procedures to ensure quality standards are met.
Festival Director
Sedona Mountain Bike Festival
03.2022 - Current
- Lead full event operations: 150+ staff, 100+ vendors, and a $60K budget.
- Achieved 60% cost reduction through vendor negotiation and invoice analysis.
- Built five specialized teams, developed documentation, and streamlined operations.
- Manage permitting, safety compliance, logistics, and post-event reporting.
- Oversaw event scheduling, ensuring timely execution of all activities.
- Coordinated safety protocols and emergency response plans for attendees.
- Facilitated communication between stakeholders, vendors, and volunteers during the event.
- Evaluated attendee feedback to improve future festival planning processes.
- Maintained detailed records of financial transactions related to planning, production and execution of the festival.
- Managed a team of staff members responsible for overseeing daily operations of the festival.
- Monitored crowd control during peak times of attendance at the festival grounds.
- Organized festival events and activities, including scheduling performers, vendors, volunteers and staff.
- Collaborated with local law enforcement agencies on traffic management plans around venue location.
- Negotiated contracts with artists, vendors, caterers and other service providers.
Volunteer Coordinator
Sedona Mountain Bike Festival
08.2019 - Current
- Grew volunteer program from 0 to 150+ active members.
- Developed schedules to ensure adequate volunteer coverage during festival operations.
- Facilitated communication between volunteers and event organizers for smooth coordination.
- Managed volunteer registration process using event management software effectively.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated onboarding and orientation for new volunteers.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Assigned volunteers to keep shifts properly staffed.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Maintained records of volunteering hours worked by each individual.
- Evaluated feedback from volunteers regarding their experience working with the organization.
- Organized training programs for volunteers.
- Developed recruitment, onboarding, and engagement strategies.
- Managed volunteer scheduling and deployment for the three-day festival.
Founder & Operations Manager
Bighorn Mountain Biking
01.2019 - 01.2024
- Built and operated a guided-tour company including branding, website, and advertising systems.
- Managed fleet operations, staff hiring/training, and vendor partnerships (QBP, Marin, Maxxis).
- Engineered an off-grid rainwater catchment system to reduce operational load and costs.
- Developed partnerships with local businesses and community organizations.
- Created marketing strategies to promote biking experiences and increase participation.
- Coordinated logistics for guided bike tours in diverse terrains.
- Trained and supervised staff on safety protocols and biking techniques.
- Oversaw financial planning and budgeting for business sustainability efforts.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Managed day-to-day activities across multiple departments within the organization.
- Identified potential partnerships to expand the reach of the business.
Senior Manager
Chile Pepper Bike Shop
03.2018 - 01.2022
- Managed daily retail and service operations and led a 15-person team.
- Increased productivity and retention through targeted training and scheduling improvements.
- Oversaw inventory, merchandising, and vendor relationships to support revenue growth.
- Managed daily operations of bicycle sales and service departments.
- Oversaw team performance to enhance customer service and satisfaction.
- Coordinated inventory management for optimal stock levels and product availability.
- Developed training programs for staff on product knowledge and service techniques.
- Facilitated team meetings to discuss sales goals and operational improvements.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Legal Billing Secretary
Friscia & Ross
01.2015 - 10.2017
- Conducted precise invoice audits while maintaining strict client confidentiality.
- Managed billing inquiries and resolved client issues efficiently.
- Prepared and processed billing statements for diverse legal services.
- Maintained accurate client records in the billing system.
- Coordinated with attorneys to ensure accurate time tracking for billing purposes.
- Assisted clients with payment arrangements and account reconciliations.
- Generated detailed reports on billing activities for management review.
- Streamlined billing processes to enhance operational efficiency within the office.
- Reviewed and verified invoices for accuracy and completeness.
- Created new customer accounts in the system after verifying relevant information.
- Monitored overdue payments from clients and took appropriate action when necessary.
- Entered data into accounting software programs such as QuickBooks or Sage Accounting Solutions.
- Prepared monthly, quarterly and annual reports related to accounts receivable.
- Sorted incoming mail related to billing matters and routed it appropriately within the department.
- Reviewed internal procedures related to billing processes regularly to ensure compliance with applicable regulations.
Education
Associate of Arts - Business Management
Hillsborough Community College
Tampa, FL01-2019
Skills
- Logistics oversight
- Leadership and team development
- Financial planning and vendor management
- Crisis resolution strategies
- Process enhancement techniques
- Event coordination and compliance
Timeline
Operations Manager
Moab Express
03.2024 - Current
Festival Director
Sedona Mountain Bike Festival
03.2022 - Current
Volunteer Coordinator
Sedona Mountain Bike Festival
08.2019 - Current
Founder & Operations Manager
Bighorn Mountain Biking
01.2019 - 01.2024
Senior Manager
Chile Pepper Bike Shop
03.2018 - 01.2022
Legal Billing Secretary
Friscia & Ross
01.2015 - 10.2017
Associate of Arts - Business Management
Hillsborough Community College