Meghan Nevins
Rochester
Summary
Dynamic Client Success Manager offering 8 years of success in driving revenue, building successful client accounts, retaining business and fostering relationships with clients. Spearhead initiatives that align team goals with client driven outcomes, consistently delivering top tier solutions. Dedicated to providing resources to build and strength team. Constantly collaborating to deliver best outcomes.
Overview
14
14
years of professional experience
Work History
Lead Client Success Manager
Reward Gateway
10.2025 - Current
- Working directly with SVP on initiatives that aim to increase the engagement of clients on our platforms
- Mentoring a group of three Client Success Managers to help with issues, next steps and escalations
- Leading projects that lead to resources for a Commercial Team to use for ongoing client conversations
- Created a best practices playbook that was hosted on an internal AI platform for client success managers and their account managers to refer to when working to engage with clients who have been disconnected
- Working directly with account managers to mitigate churn and retain our client portfolio
- Cross collaboration with IT, Implementation, Marketing, and Product Teams on projects and goals that help the US business grow and expand their footprint
Client Success Manager
Reward Gateway
08.2021 - Current
- Strategically managed a portfolio of clients ranging from 30 - 40 clients at a time Managed ~ $2 million in client annual fees
- Utilized customer data to recommend action items which resulted in strengthened partnerships
- Proactively built and strengthened relationships with clients
- Worked to identify opportunities to improve product capabilities Collaborated with departments across the business to enhance our product and overall client experience
- Grew revenue for the business by retaining current clients, minimizing churn in my portfolio, cross selling, and upselling
- Provided timely and resolutions and suggestions to any negative client feedback
- Negotiated difficult contracts with Enterprise clients
- Worked closely with our clients to create close relationships to better support them through the life of their platforms
- Took time to master computer and software skills to better my ability to support clients
Manager, Social Media Coordinator and Fitness Instructor
M/Body
09.2016 - Current
- Managed all sales that were made in the fitness studio
- Collaborated with fellow employees to create an effective way to increase our sales on services
- Accessed the social media accounts (Facebook and Instagram) to reach a wider base of clientele
- Created promotions that were easily accessible to our clients online
- Joined efforts with many different businesses in the Rochester area to host fundraisers at M/Body that would benefit the community as a whole
Senior Customer Experience Representative
J.B. Hunt Transport Services, Inc
10.2018 - 08.2021
- Used a technology platform to give customers the highest level of engagement and service
- Organized transit with shippers and receivers to schedule shipments
- Worked with our truck drivers to provide on time and optimal service to customers Collaborated with departments across the business to ensure we provided exceptional service to our customers
- After an internal restructure, I began working as a Customer Experience Representative to build and manage close relationships with our customers
- Negotiated with customers on pricing for service to better grow revenue for the business
- I was promoted to Senior Customer Experience Representative where I continued to develop relationships with customers to solicit more business
- Worked to train and mentor new employees on the Customer Experience Team
Member Care Assistant
The Friendly Home | Senior Living
05.2013 - 11.2015
- Built strong relationships with those living in the senior living center as well as their families to build trust and their confidence in me caring for their family members
- Created a safe environment for those members who could not care for themselves
- Ensured that physical therapy times and standards were met for those members that needed extra attention in their physical capabilities
Student Studies
Kiernan Recreation Center
12.2012 - 05.2015
- Worked alongside fellow student employees in our on-campus fitness center to bring a positive experience to student patrons and members of the Niagara and Lewiston community
- Collaborated with the head of the recreation center to coordinate club sport events, Special Olympic events, and scheduling of employees
Education
Bachelors in science - Criminology and Criminal Justice
Niagara University
01-2015
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Bishop Kearney High School
01-2011
Skills
- Strong communication with clients & internal teams
- Problem solving
- Customer service
- Quick decision maker
- Computer skills
- Data Analysis
- Active listening to prevent miscommunication
- Client engagement
- Project management
- Customer retention
- Key performance indicators
Timeline
Lead Client Success Manager
Reward Gateway
10.2025 - Current
Client Success Manager
Reward Gateway
08.2021 - Current
Senior Customer Experience Representative
J.B. Hunt Transport Services, Inc
10.2018 - 08.2021
Manager, Social Media Coordinator and Fitness Instructor
M/Body
09.2016 - Current
Member Care Assistant
The Friendly Home | Senior Living
05.2013 - 11.2015
Student Studies
Kiernan Recreation Center
12.2012 - 05.2015
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Bishop Kearney High School
Bachelors in science - Criminology and Criminal Justice
Niagara University