JAZMYNE PRUITT
Salt Lake City,UT
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. A trend-setter with a background in developing marketing strategies that exceed expectations.
Overview
7
7
years of professional experience
Work History
Lead Client Success Manager
Agility Digital Inc.
06.2021 - 10.2023
- Executed engagement strategies with customers to deepen customer engagement and usage.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
- Delivered regular business reviews and success plans to senior executives and key business partners.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Mentored junior team members in best practices for managing complex accounts and exceeding client expectations.
Event / Bar Manager
University Club of Denver
02.2020 - 05.2021
- Built and managed team to keep daily operations running smoothly
- Delivered exceptional customer service by tending to guest needs
- Updated bar menu for alternating seasonal and holiday promotions
- Kept detailed and up-to-date records of inventory, budgets and payroll
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities
- Recruited, hired and trained new members of bar staff
- Established standards for personnel performance and customer service.
Server
Texas Roadhouse
03.2017 - 03.2019
Lead Hostess
Yard House
06.2016 - 02.2017
Education
Bachelor Of Arts (B.A.) - Marketing and Management
University of Denver
Denver, COSkills
- Customer Retention
- Client Relationship Management
- Customer Service and Assistance
- Key Performance Indicators (KPI)
- Growth Strategies
- Strategic Communication
- Revenue Growth
- Reporting
- ROI Understanding
- CRM Software
Timeline
Lead Client Success Manager
Agility Digital Inc.
06.2021 - 10.2023
Event / Bar Manager
University Club of Denver
02.2020 - 05.2021
Server
Texas Roadhouse
03.2017 - 03.2019
Lead Hostess
Yard House
06.2016 - 02.2017
Bachelor Of Arts (B.A.) - Marketing and Management
University of Denver
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