Meghan Nevins
Rochester,NY
Summary
Resourceful expert with the personality to engage and warmly welcome others. Always looking for new techniques to help companies and organizations successfully create a better work environment. Pursuing a Client Success Manager position in a busy corporate environment.
Overview
14
14
years of professional experience
Work History
Lead Client Success Manager
Reward Gateway
10.2025 - Current
- Working directly with SVP on initiatives that aim to increase the engagement of clients on our platforms
- Working directly with account managers to mitigate churn and retain our client portfolio
- Led projects that developed resources for Commercial Team to enhance ongoing client conversations
- Created best practices playbook hosted on internal AI platform for client success managers and account managers to engage disconnected clients
- Mentoring a group of three Client Success Managers to help with issues, next steps and escalations
- Collaborated with IT, Implementation, Marketing, and Product Teams on projects that supported US business growth and expansion
Client Success Manager
Reward Gateway
08.2021 - Current
- Strategically managed a portfolio of clients ranging from 30 - 40 clients at a time Managed ~ $2 million in client annual fees
- Utilized customer data to recommend action items which resulted in strengthened partnerships
- Proactively built and strengthened relationships with clients
- Worked to identify opportunities to improve product capabilities Collaborated with departments across the business to enhance our product and overall client experience
- Grew revenue for the business by retaining current clients, minimizing churn in my portfolio, cross selling, and upselling
- Provided timely resolutions and suggestions to any negative client feedback
- Negotiated difficult contracts with Enterprise clients
- Worked closely with our clients to create close relationships to better support them through the life of their platforms
- Took time to master computer and software skills to better my ability to support clients
Manager, Social Media Coordinator and Fitness Instructor
M/Body
09.2016 - Current
- Accessed the social media accounts (Facebook and Instagram) to reach a wider base of clientele.
- Created promotions that were easily accessible to our clients online.
- Collaborated with fellow employees to create an effective way to increase our sales on services.
- Managed all sales that were made in the fitness studio.
- Joined efforts with many different businesses in the Rochester area to host fundraisers at M/Body that would benefit the community as a whole.
Senior Customer Experience Representative
J.B. Hunt Transport Services, Inc
10.2018 - 08.2021
- Used a technology platform to give customers the highest level of engagement and service
- Organized transit with shippers and receivers to schedule shipments
- Worked with our truck drivers to provide on time and optimal service to customers Collaborated with departments across the business to ensure we provided exceptional service to our customers
- After an internal restructure, began working as a Customer Experience Representative to build and manage close relationships with our customers
- Negotiated with customers on pricing for service to better grow revenue for the business
- was promoted to Senior Customer Experience Representative where continued to develop relationships with customers to solicit more business
- Worked to train and mentor new employees on the Customer Experience Team.
Member Care Assistant
The Friendly Home | Senior Living
05.2013 - 11.2015
- Built strong relationships with those living in the senior living center as well as their families to build trust and their confidence in me caring for their family members.
- Created a safe environment for those members who could not care for themselves.
- Ensured that physical therapy times and standards were met for those members that needed extra attention in their physical capabilities.
Student Studies
Kiernan Recreation Center
12.2012 - 05.2015
- Worked alongside fellow student employees in our on-campus fitness center to bring a positive experience to student patrons and members of the Niagara and Lewiston community.
- Collaborated with the head of the recreation center to coordinate club sport events, Special Olympic events, and scheduling of employees.
Education
Bachelor of Science - Criminology and Criminal Justice
Niagara University
Lewiston01-2015
High School Diploma -
Bishop Kearney High School
Rochester, NY01-2011
Skills
- Data Analysis
- Data-driven decision making
- Software proficiency
- Client retention strategies
- Client communication
- Cross-functional collaboration
- Problem solving
- Strategic initiatives
- Time management
- Active listening
Timeline
Lead Client Success Manager
Reward Gateway
10.2025 - Current
Client Success Manager
Reward Gateway
08.2021 - Current
Senior Customer Experience Representative
J.B. Hunt Transport Services, Inc
10.2018 - 08.2021
Manager, Social Media Coordinator and Fitness Instructor
M/Body
09.2016 - Current
Member Care Assistant
The Friendly Home | Senior Living
05.2013 - 11.2015
Student Studies
Kiernan Recreation Center
12.2012 - 05.2015
Bachelor of Science - Criminology and Criminal Justice
Niagara University
High School Diploma -
Bishop Kearney High School