Meghan Potts
Shawnee
Summary
Dynamic bartender and server with over ten years of experience delivering exceptional service in fast-paced environments. Renowned for maintaining composure and a friendly demeanor under pressure, consistently creating a welcoming atmosphere for patrons. Proven ability to adapt to diverse settings while ensuring customer satisfaction and fostering repeat business. Committed to enhancing the guest experience through attentive service and a passion for the hospitality industry.
Overview
12
12
years of professional experience
Work History
Bartender
Bar West
06.2024 - 05.2026
- In charge of the entire section of inside tables, the patio and bar top, often without a server and manager present, maintaining friendly and efficient service.
- Built strong relationships with regular guests while maintaining fast attentive service.
- Resolved customer complaints effectively, fostering a positive atmosphere for patrons and staff alike.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Closing Server, Trainer, and Banquet Captain
Hereford House
05.2018 - 06.2024
- Delivered exceptional customer service in high-pressure dining environment. Coordinated dining service and catering events with up to 200 guests.
- New employees were required to train with me due to my menu knowledge, experience, upselling and interpersonal communication skills.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless service during peak hours.
Closing Server and Trainer
Texas Roadhouse
10.2016 - 05.2018
- Quickly moved up to the closing section due to my ability to work at a fast pace while maintaining accurate hospitable service.
- Supervised closing operations, ensuring compliance with health and safety regulations.
- Assisted in training new hires, sharing best practices for successful guest experiences.
Assistant Manager
Celsius Tannery
06.2014 - 12.2016
- Promoted to assistant manager at seventeen a year after being hired for demonstrating an excellent work ethic and ability to meet sales goals consistently.
- Increased sales through effective marketing strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Highschool Diploma -
Basehor Linwood
General Education - undefined
Johnson County Community College
Skills
- High volume bartending and serving
- Fine dining service
- Craft cocktails and beer knowledge
- Guest satisfaction
- Creating a positive work environment
- Team collaboration
- Training new staff
- Strong multitasking
- Highly reliable
- Responsible alcohol service
Timeline
Bartender
Bar West
06.2024 - 05.2026
Closing Server, Trainer, and Banquet Captain
Hereford House
05.2018 - 06.2024
Closing Server and Trainer
Texas Roadhouse
10.2016 - 05.2018
Assistant Manager
Celsius Tannery
06.2014 - 12.2016
General Education - undefined
Johnson County Community College
Highschool Diploma -
Basehor Linwood