Meghan Prucha
Alpharetta,GA
Summary
Dedicated, enthusiastic, and attentive professional with history of meeting company goals utilizing consistent and organized practices, ensuring a positive experience for customers and team members alike.
Overview
15
15
years of professional experience
Work History
Online Sales Manager
Century Complete Homes
Remote / Norcross , Georgia
06.2021 - Current
- Manage team of five Online Sales Counselors
- Attend sales and marketing meetings for 7 regions, reporting online sales results for each region and collaborative efforts in lead generation and procurement of sales
- Work closely with marketing team auditing digital presence
- Improved online sales conversion rates by 15%
- Established community information library, updating weekly for over 180 communities
- Lead bi-weekly online sales meetings with direct team
- Monthly review of individual team member appointments, sales, and closings
- Prepare weekly, monthly, and quarterly reports tracking lead volume and origination, appointments, sales, and closings for company
- Interviewed, hired, and trained online sales team members
Lead Online Sales Counselor
Century Complete Homes
Remote / Norcross, Georgia
02.2021 - 06.2021
- Managed incoming online, phone, and Live Chat leads through Lasso CRM for 10 states and over 100 communities
- Qualified buyers by performing outbound activities and communications, documenting results
- Converting leads to sales appointments between potential buyers and company sales agents, as well as procuring direct sales
- Responsible for creating OSC team schedule
- Worked closely with Regional leadership to gather updated information for all communities to share with Online Sales Team
Online Sales Counselor
Century Complete Homes
Remote / Norcross, Georgia
09.2020 - 02.2021
- Managed incoming online, phone, and Live Chat leads through Lasso CRM for 10 states and over 100 communities
- Qualified buyers by performing outbound activities and communications, documenting results
- Converting leads to sales appointments between potential buyers and company sales agents, as well as procuring direct sales
District Operations Specialist
Kroger Pharmacy
, Georgia
05.2018 - 09.2020
- Manager and direct report to 21 pharmacies and one District Technician
- Assist in managing financials and operations for 21 pharmacies and three Little Clinics
- Read and interpret pharmacy data and reports daily, weekly, monthly, and quarterly to monitor customer satisfaction, prescription and sales growth, profit and contribution
- Responsible for enforcing Pharmacy Standards and Best Practices as well as doing walk-throughs every six weeks in every pharmacy and Little Clinic
- Oversee compliance audits
- Reconcile controlled substance counts monthly for each pharmacy and research discrepancies
- Technician HR
- Monitor each pharmacist’s schedules, hours worked and pay out monthly
- Performed Quarterly Review meetings and presentations with each pharmacy manager
- Manage inventory and medication returns for 21 pharmacies.
District Clinical Pharmacy Technician
Kroger Pharmacy
, Georgia
07.2016 - 05.2018
- Educate, coach, and support 21 pharmacies regarding immunizations and clinical initiatives
- Report pharmacy’s clinical data weekly, monthly, and yearly to each pharmacy and coordinator
- Track each pharmacist’s TMR and CMR completions
- Quality Assurance management
- Manage data and billing at Flu Shot Clinics.
District Operations Pharmacy Technician
Kroger Pharmacy
, Georgia
01.2015 - 07.2016
- Managed each pharmacy’s labor hours results and monitored scheduling
- Appointed to train Harris Teeter Pharmacy staff on EPRN software and pharmacy workflow
- Conducted Loss Prevention audits and assisted with physical inventories and Pharmacy Benefit Insurance audits for 20 pharmacies
- Coached pharmacy staff to increase prescription count, pharmacy sales, and better customer satisfaction
- Managed returns to aid in avoiding inventory profit loss.
District Pharmacy Trainer
Kroger Pharmacy
, Georgia
05.2013 - 01.2015
- Created training reference guides to assist new associates with daily procedures to enable an increase in productivity for the Atlanta Division
- Developed knowledge of EPRN software for new and current associates for 20 pharmacies
- Taught and reviewed best practices for each workstation, all standard procedures, and record keeping
- Organized workshops, presentations, and meetings for pharmacy best practices, audits, and patient care.
Senior Pharmacy Technician
Kroger Pharmacy
Suwanee, Georgia
12.2007 - 05.2013
- Data entry, third party billing, resolving billing rejections
- Ordered and maintained inventory of medication and supplies
- Accurately and efficiently dispensed medications
- Communicated between patients, pharmacy, and health care professionals
- Delivered highly satisfactory customer service at point of sale, over the phone, and when receiving new prescriptions.
Skills
- Detail oriented, customer and internal team relationship maintenance, organized, leadership, reporting, effective communicator, multitasking abilities, self-motivated, flexible and adaptable, positive and proactive
- Microsoft Office: Word, Excel, PowerPoint, Publisher
Timeline
Online Sales Manager
Century Complete Homes
06.2021 - Current
Lead Online Sales Counselor
Century Complete Homes
02.2021 - 06.2021
Online Sales Counselor
Century Complete Homes
09.2020 - 02.2021
District Operations Specialist
Kroger Pharmacy
05.2018 - 09.2020
District Clinical Pharmacy Technician
Kroger Pharmacy
07.2016 - 05.2018
District Operations Pharmacy Technician
Kroger Pharmacy
01.2015 - 07.2016
District Pharmacy Trainer
Kroger Pharmacy
05.2013 - 01.2015
Senior Pharmacy Technician
Kroger Pharmacy
12.2007 - 05.2013