Summary
Overview
Work History
Education
Skills
Community Service
References
Accomplishments And Skills
Timeline
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Meghan Sanders

Knoxville,TN

Summary

Results-driven technical support specialist with a successful track record at U.S. Bank, focusing on optimizing digital banking experiences through innovative solutions and customer-centric service. Known for versatility and a strong work ethic, consistently delivering empathetic support while collaborating effectively with teams and clients alike.

Overview

13
13
years of professional experience

Work History

Senior Digital Banking Specialist

U.S. Bank
Portland, OR
02.2019 - Current
  • Utilized advanced technical skills and expertise to troubleshoot and diagnose the root of the problem, to resolve customers' complex digital banking needs.
  • Resolved customer account inquiries, ensuring high levels of customer satisfaction by quickly identifying the needs of customers, advocating for the customer, and finding creative solutions to problems.
  • Educated customers on banking policies, procedures, and digital banking platforms. De escalated intense calls and remained calm and professional.
  • As a Senior/Lead Banker, I provided training to several new employees on banking systems, customer service, and assisted those bankers taking their first calls.
  • Assisted in the development and implementation of new banking products and services, including participating in pilots and being hand-selected to assist our newly acquired customers.
  • Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.

Senior Shift Lead Manager

Pizza Hut
Troutdale, OR
02.2017 - 02.2019
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed the till by counting cash on hand at shift change and closing, to determine shortages or overages, and to prepare and drop off the bank deposit.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Busser/Barback

McMenamins Black Rabbit
Troutdale, OR
03.2018 - 09.2018
  • Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times. Carried and intently unloaded bus tubs to the kitchen staff for cleaning.
  • Assisted bartenders by stocking beer, wine, and liquor. Replenished bar glasses, garnishes, ice, and other bar items, always going above and beyond to help teammates.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Volunteer Coach

Wolfpack Athletics
Gresham, Oregon
02.2012 - 03.2015
  • I coached teams of twelve at a time and was responsible for running practices, the safety of the athletes, and cash-handling duties, such as Open Gym check-in pay and monthly payments.
  • Assisted with scheduling for practices, events, trips, and budgeting plans.

Education

High School -

Centennial High School
Portland, OR
01.2017

Skills

  • Technical support
  • Mobile device management
  • Network troubleshooting
  • Troubleshooting and Diagnostics
  • Customer relations
  • Microsoft Suite skills
  • Relationship building
  • Computer proficiency
  • High-energy attitude
  • Empathy and patience
  • Adaptive team player

Community Service

  • Tutoring with the Centennial Sun School program.
  • Distributing presents to families in need for the holidays, with the Snow Cap Organization.
  • Volunteering my dance/tumbling skills at The Boys and Girls club.

References

  • Ben Petersen, Math Educator, 503.762.6180 Ext. 5521, ben_petersen@csd28j.org
  • Carly Lofting, Coach, (503)-501-3456, clofting@gmail.com
  • Kari Raeburn, Business Educator, 503.762.6180 Ext. 5505, kari_raeburn@csd28j.org

Accomplishments And Skills

  • Maintained Honor Roll throughout high school
  • MHC Cheerleading Individual First Team 2013-2015, Individual Champion 2015
  • 13th Individual in OCCA All-State competition
  • Named MVP at Pizza Hut and received management promotion
  • Ceramic Artist

Timeline

Senior Digital Banking Specialist

U.S. Bank
02.2019 - Current

Busser/Barback

McMenamins Black Rabbit
03.2018 - 09.2018

Senior Shift Lead Manager

Pizza Hut
02.2017 - 02.2019

Volunteer Coach

Wolfpack Athletics
02.2012 - 03.2015

High School -

Centennial High School

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Meghan Sanders