JADE STORY
Augusta,KY
Summary
Banking professional with comprehensive experience in digital financial services. Skilled in digital risk assessment, and regulatory compliance. Strong focus on team collaboration and consistently achieving results in fast-paced environments. Known for adaptability and reliability, with keen eye for detail and strong interpersonal skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Digital Banking Specialist
Stock Yards Bank & Trust
Highland Heights, KY
11.2021 - Current
- Set up digital banking accounts for retail and small business customers.
- Communicate with customers and branch offices as necessary to ensure customer has what they need to use digital banking.
- Work reports associated with consumer and small business digital banking.
- Perform maintenance to existing digital banking accounts as required.
- Assist customer care team with escalated calls concerning digital banking issues.
- Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment.
- Review and manage new digital banking enrollments.
- Supporting opening of new accounts through online channel.
- Participate in the testing and implementation of new products and services
- Maintain working knowledge of all digital banking systems.
- Facilitate training for new and existing team members.
- Assist with compliance and audit related activities.
- Assist with job aide descriptions and updates.
- I was a part of two bank acquisitions while at Stock Yards Bank & Trust. I was vital in the testing and implementation of system and software merging.
- I am currently the sole online account opening processor. Responsible for reviewing Qualifile (closure history) and SoCure (online identity).
Service Associate II
Stock Yards Bank & Trust
Highland Heights, KY
03.2020 - 11.2021
- Open consumer and business accounts, prepare wire transfer forms, initiate internal transfers/payments, perform account maintenance, receive and process deposits, withdrawals, loan payments, assist customers with questions and/or concerns about their banking needs.
Customer Care Associate
Grants Lick Veterinary Hospital
Alexandria, KY
07.2019 - 03.2020
- Rotated between front desk reception and call center; Answered phone/email requests, processed payments, pulled and prepared medical records, handled new request and refills of prescriptions, and appointment scheduling.
Teller
US Bank
Augusta, KY
10.2015 - 07.2019
- Customer withdrawals and deposits, loan payments, credit card advances, Western Union transactions, cashier checks and money orders. Credit card applications and loan referrals.
Retail Banker
Woodforest National Bank
Alexandria, KY
06.2015 - 10.2015
- Customer withdrawals and deposits, loan payments, credit card advances, and wire transfers. Opened checking and saving accounts, revolving line of credits, and run consumer credit checks.
Office Assistant
K’s IGA
Augusta, KY
02.2014 - 06.2015
- Balance cashier drawers and create daily sales report; create daily bank deposit; balance vault funds; set-up cashier drawers daily; create invoices for customer orders; troubleshoot customer issues; file customer charge accounts; and back-up cashier as needed
Teller
Kentucky Employees Credit Union
Frankfort, KY
03.2011 - 10.2013
- Performed customer withdrawals and deposits; check cashing; cashier’s checks; loan and Visa payments; Visa cash advances; and outgoing wire transfers.
Education
CIT; Tracking in Information Security
Maysville Community and Technical College
04-2026
Associate of Arts - undefined
Maysville Community and Technical College
12-2009
undefined
Augusta High School
05-2007
Skills
- Cash handling
- Customer service
- Microsoft Word
- Microsoft Excel
- Internet and email
- QuickBooks
- Data entry
- Organization and multi-tasking
Certification
- A+Prep
- Net+Prep
- Computer Tech Basic
- Computer Technician
Timeline
Senior Digital Banking Specialist
Stock Yards Bank & Trust
11.2021 - Current
Service Associate II
Stock Yards Bank & Trust
03.2020 - 11.2021
Customer Care Associate
Grants Lick Veterinary Hospital
07.2019 - 03.2020
Teller
US Bank
10.2015 - 07.2019
Retail Banker
Woodforest National Bank
06.2015 - 10.2015
Office Assistant
K’s IGA
02.2014 - 06.2015
Teller
Kentucky Employees Credit Union
03.2011 - 10.2013
Associate of Arts - undefined
Maysville Community and Technical College
undefined
Augusta High School
CIT; Tracking in Information Security
Maysville Community and Technical College