Meghan Schall
East Wenatchee,WA
Summary
Accomplished Billing Specialist with a proven track record at Wenatchee Valley Dental Village, achieving a 30% reduction in payment errors through meticulous data entry and invoice processing. Expert in fostering customer loyalty and resolving conflicts, demonstrating exceptional critical thinking and customer engagement skills. Excelled in multitasking and maintaining rigorous attention to detail to drive company success. Self-taught in hardware and software technical issues.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Wenatchee Valley Dental Village
11.2022 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors and check reissues.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
Manager
Petco
06.2021 - 11.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Eastmont High School
East Wenatchee, WA06.2021
Skills
- Contract Preparation
- Claims Processing
- Invoice Processing
- Payment posting
- Data entry proficiency
- Customer Engagement
- Hardware and software installation
- Attention to Detail
- Critical Thinking
- Multitasking and Organization
- Troubleshooting
Hobbies
I have a strong passion for creative pursuits, including video game development and customization, as well as reading and drawing. These activities allow me to continually explore new ideas and enhance my problem-solving skills.
Timeline
Billing Specialist
Wenatchee Valley Dental Village
11.2022 - Current
Manager
Petco
06.2021 - 11.2022
High School Diploma -
Eastmont High School
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