Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessica Hernandez

Rock Island,WA

Summary

Agile and adaptable team leader with stellar retail management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

14
14
years of professional experience

Work History

Front Office Administrator

Wenatchee Dental
11.2021 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

Retail Store Manager

Harry Ritchie's Jewelers
10.2013 - 11.2021
  • Assisted in recruiting, hiring and training of team members.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Organized meetings and ensured proper set-up of instructional platforms.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Answered questions about store policies and concerns to support positive customer experiences.

Cashier

All American Ice Cream
06.2011 - 10.2013
  • Maintained high standards of customer service during high-volume, fast paced operations.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared fountain drinks and ice cream items.
  • Maintained inventory
  • Handled currency and credit transactions quickly and accurately

Education

Physical Therapist Assistant -

Whatcom Community College
Bellingham, WA
01-2026

Associate of Arts -

Wenatchee Valley College
Wenatchee, WA
06.2013

High School Diploma -

Eastmont High School
East Wenatchee, WA
06.2011

Skills

  • Team Leadership
  • Meticulously detail-oriented
  • Dependable and reliable
  • Relationship Building
  • Coaching and mentoring
  • People-oriented
  • Excellent communication skills
  • Strong work ethic
  • Database entry
  • Microsoft Office

Accomplishments

  • Achieved store of the year for 2018 and 2019
  • Achieved manager of the year for 2018 and 2019

Timeline

Front Office Administrator

Wenatchee Dental
11.2021 - Current

Retail Store Manager

Harry Ritchie's Jewelers
10.2013 - 11.2021

Cashier

All American Ice Cream
06.2011 - 10.2013

Physical Therapist Assistant -

Whatcom Community College

Associate of Arts -

Wenatchee Valley College

High School Diploma -

Eastmont High School

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Jessica Hernandez