Meghan Steiner
Woburn,MA
Summary
Dedicated professional with experience in billing and customer service. Recognized for improving processes and fostering teamwork, leading to enhanced efficiency and customer satisfaction. Committed to implementing innovative solutions that benefit both clients and the organization. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Billing Assistant
Drains By James
Wilmington, MA
08.2023 - Current
- Processed billing inquiries to facilitate quick resolutions and support customer satisfaction.
- Assisted customers in managing accounts and processing payments via multiple channels.
- Collaborated with team members to improve billing processes, boosting overall efficiency.
- Maintained precise records of transactions and customer communications within the billing system.
- Fostered a positive workplace culture by participating in team-building activities and encouraging open communication among colleagues and supervisors.
- Implemented electronic billing solutions for customers to minimize paper usage and support eco-friendly initiatives.
- Coordinated dispatch schedules to optimize route efficiency and minimize delays.
- Assisted in managing communications between drivers and clients to ensure timely service.
- Resolved customer service inquiries related to drainage services effectively and professionally.
- Described diagnosed problems to customers and offered solutions.
- Developed detailed reports documenting work performed and materials used for client records.
- Provided exceptional customer service while resolving urgent drainage issues in residential and commercial properties.
- Increased client retention through excellent communication skills and consistent follow-up on service calls.
Child Care Counselor
St Ann’s Home And School
Methuen, MA
12.2020 - Current
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
Customer Service Representative
Road Scholar
Boston, VA
06.2022 - 07.2023
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with reservations, inquiries, and service-related issues to enhance satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Handled escalated issues professionally, ensuring timely resolutions and maintaining positive relationships.
- Participated in team meetings to discuss feedback, share insights, and implement improvements in service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Secretary and Activities Liaison
Windrose
Woburn, MA
07.2019 - 12.2022
- Maintained and updated departmental files, various project files and other individual filing systems monthly.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier and Barista
Dunkin' Donuts
Burlington , MA
06.2019 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Answered questions about store policies and addressed customer concerns.
Waitress and Shift Supervisor
Red Robin
Woburn, MA
02.2018 - 11.2018
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Top Seller
Bath & Body Works
Burlington , MA
11.2016 - 12.2017
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
No Degree - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Northeast Metro Tech
Wakefield, MA06.2013
Skills
- Multitasking and Prioritization
- Time Management
- Special Needs Care
- Communication and Cooperation
- Collaboration and Teamwork
- Recreational Program Planning
- Multi-Line Phone Systems
- Documentation and Reporting
- Invoice processing
- Data entry
- Computer proficiency
- Payment processing
Certification
- First Aid/CPR Certified
- Certified Lifeguard
Timeline
Billing Assistant
Drains By James
08.2023 - Current
Customer Service Representative
Road Scholar
06.2022 - 07.2023
Child Care Counselor
St Ann’s Home And School
12.2020 - Current
Secretary and Activities Liaison
Windrose
07.2019 - 12.2022
Cashier and Barista
Dunkin' Donuts
06.2019 - 09.2022
Waitress and Shift Supervisor
Red Robin
02.2018 - 11.2018
Top Seller
Bath & Body Works
11.2016 - 12.2017
No Degree - Liberal Arts And General Studies
Bunker Hill Community College
High School Diploma -
Northeast Metro Tech