Results-driven professional with experience in program management, stakeholder engagement, and data-driven decision-making. Adept at optimizing workflows, analyzing business requirements, and collaborating with cross-functional teams to enhance operational efficiency and product adoption. Passionate about customer success, digital transformation, and process automation.
● Program & Project Management: Agile (Scrum, Kanban), Jira, Confluence, Stakeholder Communication, Sprint Planning
● Business Analysis & Process Optimization: Requirement Gathering, Workflow Automation, Business Intelligence
● Data Analysis & Reporting: SQL, Tableau, Google Data Studio, Data Storytelling
● Technical Proficiency: Python (Pandas, NumPy), Excel, Lucidchart
● Soft Skills: Customer Engagement, Cross-Functional Collaboration, Risk Management, Strong Communication