MEGHA NAIR GIRI
New Hyde Park,NY
Summary
Detail-oriented clerical professional with extensive experience in administrative tasks, data entry, and document management. Exceptional team collaboration skills combined with a results-driven mindset consistently yield high-quality outcomes. Recognized for reliability and adaptability, proficient in Microsoft Office, and equipped with strong communication and organizational abilities. Thrives in fast-paced environments demanding efficiency and productivity with minimal supervision, ensuring responsibilities are met with punctuality and dedication.
Overview
6
6
years of professional experience
Work History
Clerical Associate
NYC Health + Hospitals/ Carter
09.2024 - Current
- Maintained accurate data entry processes to enhance operational workflows.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Ensured efficient office operations through effective phone handling, appointment coordination, and inventory management.
- Streamlined office processes by implementing efficient filing systems and document management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis and make sure the tasks are completed
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new colleague by providing detailed notes on daily tasks
- Recognized for reliability in executing tasks to meet the needs of supervisors, doctors, and senior officials.
Pharmacy Technician
Walgreens Pharmacy
10.2023 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Customer Relationship Associate
Tamil Nadu Hardwares
09.2021 - 08.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Client Relationship Executive
Acutis Digital Pvt Ltd
03.2021 - 06.2021
- Presented contracts to clients, answered questions and obtained signatures.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
- Educated community about services by presenting key information.
- Developed relationships with executives to generate ideas and pursue opportunities.
- Generated leads and boosted brand through professional and personal networks.
- Developed proposals and collaborated with team preparing presentation materials.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Operations Associate
Think&Learn Pvt Ltd
10.2020 - 12.2020
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation report
- Identifying the new sales lead and contacting them over phone and introducing the product and services
- Maintaining a relationship with the client and make them interested to buy the product
- Making multiple calls to the potential customers to close the sale.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Business Development Trainee
Think&Learn Pvt Ltd
07.2020 - 08.2020
- Maintained client information and accounts in company databases.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Created reports and targeted lists to present to upper management.
- Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles.
- Informed customers of promotions to increase sales productivity and volume.
Guest Service Associate
Crowne Plaza Kochi
07.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences
- Used softwares to check daily record sheets, guest accounts and available vouchers.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Answering multiple line phone system, manage calls by routing them to the proper extension or taking messages and delivering them within the message system along with setting up conference calls as requested.
Education
MBA -
Kerala Institute of Tourism And Travel Studies
University Of Kerala, Trivandrum, India08.2019
Bachelor Of Arts - English Language and Literature
VTM NSS College
University Of Kerala, Trivandrum, India04.2017
Professional Study In Computer Applications -
Center For Development of Imaging Technology
Trivandrum, India2015
Skills
- Time management
- Adaptability
- Punctuality
- Teamwork
- MS Office Proficiency
- Documentation and recordkeeping
Languages
English
Native or Bilingual
Hindi
Limited Working
Malayalam
Native or Bilingual
Tamil
Professional Working
ACCOMPLISHMENTS
Completed Master in Medical Coding and CPC Certification Training
Timeline
Clerical Associate
NYC Health + Hospitals/ Carter
09.2024 - Current
Pharmacy Technician
Walgreens Pharmacy
10.2023 - 09.2024
Customer Relationship Associate
Tamil Nadu Hardwares
09.2021 - 08.2023
Client Relationship Executive
Acutis Digital Pvt Ltd
03.2021 - 06.2021
Sales Operations Associate
Think&Learn Pvt Ltd
10.2020 - 12.2020
Business Development Trainee
Think&Learn Pvt Ltd
07.2020 - 08.2020
Guest Service Associate
Crowne Plaza Kochi
07.2019 - 03.2020
Professional Study In Computer Applications -
Center For Development of Imaging Technology
MBA -
Kerala Institute of Tourism And Travel Studies
Bachelor Of Arts - English Language and Literature
VTM NSS College
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