
Strategic multi-unit operations executive recognized for driving sustainable financial performance and operational efficiency across $32M retail portfolios.
XECUTIVE PROFILE
Strategic multi-unit operations executive with 20 years of progressive leadership at Panera Bread. Proven leader of $32M+ retail portfolios with prior oversight of up to 19 locations. Recognized Top 30 of 130 operators enterprise-wide for operational excellence across sales growth, margin expansion, turnover reduction, labor optimization, and guest experience.
Expert in translating strategy into disciplined field execution, building leadership pipelines, and driving sustainable financial performance at scale.
CORE CAPABILITIES
Multi-Unit Portfolio Leadership | P&L Ownership | KPI Governance
Sales & Margin Expansion | Talent & Succession Strategy
Operational Scaling & Market Openings | Culture & Accountability Systems
Turnaround Execution | Food Safety & Brand Protection
PROFESSIONAL EXPERIENCE
Director of Retail Operations
Panera Bread | 2006–Present
Progressively promoted from General Manager to Director, assuming enterprise-level operational leadership across multi-market retail portfolios.
Scope of Leadership
Strategic Impact
Led a team through multiple openings as director, operator and learning lead.
Collaborated and Led projects regarding personal wellbeing for the region.
Co-produced emerging talent program for inline promotions for internal candidates.
Servsafe Proctor
Panera awards the Mother Bread award as an internal recognition for team members who demonstrate exceptional dedication, leadership, and embody the company's core values for excellence in training, guest experience and a positive culture to deliver on growth for the company. I received this award for driving bottom line profit at over $150,000 in a high crime, low income area by staying true to my leadership values in staffing to support the buisness and culture, , high focus on the gust experience and operational integrity.