Meghann Howland
Medway,MA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Bartender/Restaurant Server
Kennedy's Irish Pub
06.2020 - Current
- Provided exceptional customer service ensuring positive dining experience for guests by addressing their needs while maintaining professional and friendly demeanors.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Successfully worked in fast paced environments, handling over 30-70 people daily.
Server/Trainer/Bartender/Function Manager
The Chateau
04.2015 - 06.2020
- Successfully managed 30-40 staff members by assigning tasks and supporting them, ensuring that both restaurant and customer standards are met.
- Organized and scheduled 20+ Events in 12 months while also providing exceptional customer service as part of waitstaff.
- Accomplished multiple tasks within established timeframes.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server, Server Lead, Certified Trainer, Bartender
Uno's Chicago Bar And Grille
04.2012 - 04.2015
- Trained over 15 waiters on menu, proper drink, food handling, and company expectations for serving guests and patrons.
- Produced schedule for waitstaff.
- Always demonstrating proper expectations of company policies to waitstaff.
- Answer quest inquiries and resolving issues quickly.
Education
Some College (No Degree) - Liberal Arts And General Studies
University of Massachusetts - Lowell
Lowell, MASome College (No Degree) - Communications
Hofstra University
Hempstead, NYSkills
- Health Codes Compliance
- Food Service
- Staff Management
- Staff Scheduling
- Team Training and Development
- Customer Service
- Complex Problem-Solving
- Organization and Prioritization
- Point of Sale (POS) System Operation
- Menu Memorization
- Basic Accounting
- Events Logistics Management
Volunteer Experience
- Habitat For Humanity (2002,2003)
- Alpha Omega Sorority (2007- current, Alumni)
Timeline
Bartender/Restaurant Server
Kennedy's Irish Pub
06.2020 - Current
Server/Trainer/Bartender/Function Manager
The Chateau
04.2015 - 06.2020
Server, Server Lead, Certified Trainer, Bartender
Uno's Chicago Bar And Grille
04.2012 - 04.2015
Some College (No Degree) - Liberal Arts And General Studies
University of Massachusetts - Lowell
Some College (No Degree) - Communications
Hofstra University
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