Samantha Cerasani
Orlando,FL
Summary
Dynamic bar manager with extensive experience at ICON Park, excelling in team training and customer service. Proven track record of increasing sales through innovative drink menus and effective upselling. Highly reliable and skilled in inventory management, ensuring compliance with health codes while fostering a welcoming atmosphere for patrons. Fluent in Spanish.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
Work History
Bartender/Restaurant Server
Bartaco
01.2025 - Current
- Prepared and served beverages in accordance with established recipes and customer preferences.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Handled cash and processed transactions accurately during busy shifts.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Engaged with patrons to foster a welcoming atmosphere and enhance customer satisfaction.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bar Manager
ICON Park
09.2021 - 12.2024
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and supervised staff on cocktail preparation and customer interaction techniques.
- Developed and implemented drink menus, enhancing guest experience through innovative offerings.
- Maintained inventory levels, ordering supplies to prevent shortages during peak hours.
- Conducted regular staff meetings to reinforce standards and promote teamwork.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Analyzed sales trends to optimize menu pricing and promotions for increased profitability.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Venetian Hotel
02.2018 - 04.2021
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality customer experiences.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Developed seasonal drink menus, enhancing guest engagement and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
No Degree - Autism Therapist
BCBA Centers of America
10-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Food service
- Team training and development
- New hire training
- Drink preparation techniques
- Sales expertise
- Food running
- Staff management
- Health codes compliance
- Food preparation
- Fluency in Spanish
Timeline
Bartender/Restaurant Server
Bartaco
01.2025 - Current
Bar Manager
ICON Park
09.2021 - 12.2024
Bartender
Venetian Hotel
02.2018 - 04.2021
No Degree - Autism Therapist
BCBA Centers of America