Megi Meraj
Queens
Summary
Results-driven Branch Supervisor with expertise in team leadership, operational efficiency, and compliance monitoring. Committed to enhancing staff development and driving branch performance.
Overview
4
4
years of professional experience
Work History
Branch Supervisor
TD Bank
Astoria
09.2024 - Current
- Supervised daily operations to ensure adherence to banking policies and enhance service quality.
- Trained and mentored staff on customer service and sales techniques.
- Managed branch schedules and delegated duties to optimize team efficiency.
- Supervised, coached, and evaluated staff performance.
- Guided branch staff in daily operations to foster a collaborative work environment.
- Ensured compliance with banking regulations, laws, and policies.
- Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
Retail Banker
TD Bank
Astoria
09.2023 - 08.2024
- Monitored sales goals set by branch manager and executed strategies to achieve targets.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Coordinated promotional activities to enhance bank visibility and strengthen community reputation.
- Addressed and resolved discrepancies in customers' accounts to ensure satisfaction and trust.
Banking Associate
TD Bank
Astoria
07.2023 - 08.2023
- Educated customers on banking products and services to enhance financial literacy.
- Collaborated with team members to streamline customer service processes.
- Supported branch operations by organizing paperwork and maintaining accurate records for regulatory compliance.
- Advised customers on how best to manage their finances in order to maximize returns.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
Teller
TD Bank
Astoria
11.2021 - 06.2023
- Processed customer transactions accurately and efficiently at TD Bank.
- Handled large volumes of currency accurately, contributing to efficient transaction processing with minimal errors.
- Maintained cash drawer and ensured proper cash handling procedures.
- Assisted customers with account inquiries and provided tailored product information to enhance customer satisfaction.
- Resolved customer complaints promptly, ensuring a positive experience and maintaining professionalism.
- Adhered to bank policies and compliance regulations in daily operations.
Education
Bachelor of Accounting -
Univeristy of Albania
Albania07-2019
Skills
- Team leadership
- Team management
- Coaching and mentoring
- Customer relationship management
- Operational efficiency
- Compliance monitoring
- Administration and operations
- Problem resolution
- Time management
- Conflict resolution
- Train employees
- Communication skills
- Financial product knowledge
Languages
Albanian
Full Professional
Spanish
Professional
Timeline
Branch Supervisor
TD Bank
09.2024 - Current
Retail Banker
TD Bank
09.2023 - 08.2024
Banking Associate
TD Bank
07.2023 - 08.2023
Teller
TD Bank
11.2021 - 06.2023
Bachelor of Accounting -
Univeristy of Albania