Mehak Chishti
Summary
Results-driven professional with a strong background in optometry sales, medical coding, billing, and retail. Demonstrated success in surpassing sales goals while ensuring customer satisfaction. Skilled in office management, patient care, billing claims, revenue cycle management, and human resources.
Overview
17
17
years of professional experience
Work History
Office Manager
NJ EyeCare, LLC
East Brunswick, NJ
06.2017 - Current
- Optimized patient scheduling and office operations
- Facilitated routine eye exams and advanced testing (retinal imaging, glaucoma testing, ocular topography)
- Managed orders for contact lenses and office supplies
- Achieved 100% customer satisfaction rate
- Conducted accurate and timely medical coding and billing for insurance claims
- Resolved billing discrepancies and managed workers' compensation claims
- Implemented revenue cycle management practices, enhancing financial performance
- Demonstrated flexibility in working hours to support team needs.
Sales Professional
Nordstrom
Edison, NJ
08.2014 - 05.2017
- Acted as a liaison between the shoe department and customers
- Maintained high product knowledge, achieving quarterly sales targets
- Delivered excellent customer service, maintaining a 100% satisfaction rate
- Assisted in HR tasks: training new employees, managing schedules, and improving staff retention.
Optometry Technician
Contact Lens and Vision Consultants
East Brunswick, NJ
09.2010 - 12.2013
- Managed patient scheduling and insurance preauthorizations
- Assisted in comprehensive eye exams and medical procedures
- Performed visual field testing, retinal photography, and auto refracting
- Trained patients in contact lens and eyeglass administration
- Ensured accuracy and compliance in medical coding and billing.
Customer Service Representative
Insurance Call Center
Remote
01.2008 - 12.2010
- Provided customer support for insurance claims and billing issues
- Assisted customers with policy inquiries and coverage options
- Handled a high volume of calls, ensuring high customer satisfaction
- Resolved complaints and conducted follow-ups on pending claims.
Education
High School Diploma -
Old Bridge High School
06.2008
Bachelor's Degree in Healthcare Administration -
Berkeley College
Skills
- Customer Satisfaction & Sales
- Medical Coding & Billing
- Billing Claims Management
- Revenue Cycle Management
- Office & Operations Management
- Patient Care & Medical Assistance
- Human Resources Management
- Microsoft Office Suite Proficiency
- Bilingual: English, Hindi, Urdu, Punjabi
Accomplishments
- Maintained a 100% customer satisfaction rate across multiple roles.
- Exceeded sales targets at Nordstrom by leveraging deep product knowledge and exceptional customer service.
- Streamlined office operations at NJ EyeCare, resulting in improved patient flow and reduced wait times.
- Implemented effective revenue cycle management strategies, leading to enhanced financial performance and reduced billing errors.
- Successfully managed and resolved billing claims, minimizing financial discrepancies and enhancing revenue flow.
Languages
- English
- Hindi
- Urdu
- Punjabi
Timeline
Office Manager
NJ EyeCare, LLC
06.2017 - Current
Sales Professional
Nordstrom
08.2014 - 05.2017
Optometry Technician
Contact Lens and Vision Consultants
09.2010 - 12.2013
Customer Service Representative
Insurance Call Center
01.2008 - 12.2010
High School Diploma -
Old Bridge High School
Bachelor's Degree in Healthcare Administration -
Berkeley College