Mehari (Michael) Tewelde
Hopkins,MN
Summary
Results-oriented team leader with strong ability to effectively manage large volumes of information through data analysis and problem-solving. Proven track record of delivering successful outcomes by leveraging these skills in strategic decision-making and effective communication. Capable of identifying opportunities for process improvement and implementing innovative solutions to drive operational efficiency. Committed to fostering collaboration and empowering team members to achieve their full potential, while consistently exceeding organizational goals.
Overview
5
5
years of professional experience
Work History
Supervisor of Pre-Hearing Operations
Premier Disability Services LLC
08.2023 - Current
- Applied strong leadership skills and problem-solving in order to maintain team efficiency and organize workflows.
- Increased team productivity by analyzing data (short-term/long-term) in order to increase both team and client satisfaction.
- Coached team members through escalated client calls in compliance with company values and culture.
- Collaborated with other departments to maintain and update policies and practices while progressing client claims.
- Proficient in reading data from multiple programs (WorkFlow, PCMS, Five9, Excel) to guarantee comprehension across all departments and team members.
- Obliged by state and federal regulations in order to ensure ethical practices at all times.
Market Coordinator/Supervisor
Minneapolis Vintage/Craft Market
12.2022 - Current
- Manages and resolves 30+ customer/vendor questions and concerns per event.
- Coordinates schedules and timelines for events based on consumer and vendor needs.
- Fosters collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Participates in strategy development and planning in order to benefit customer experience.
- Manages event logistics and operations.
- Inspects event facilities to confirm conformance to customer/vendor requirements.
Customer Service Specialist
CCS
08.2020 - 11.2022
- Coordinated relationships with over 50 skateboarding brands selling online product.
- Achieved a 93%-96% customer satisfaction rate monthly.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Achieved an average call resolution rate of 95%
Automotive Sales Consultant
Walser Chrysler Jeep Dodge, Ram
04.2019 - 07.2020
- Called 80+ inquiring and current customers daily (cold calls and leads) with extremely high success rate.
- Communicated in person, over the phone, chatted customers through CRM software.
- Closed sales by overcoming objections, negotiating price, and completing purchase contracts.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
Bachelor of Science - Communication Studies/Leadership Studies
University of Minnesota
Minneapolis, MNAssociate of Arts - General Studies
Normandale College
Minneapolis, MNHigh School Diploma - General Studies
Hopkins Senior High School
Hopkins, MNSkills
- Customer Relationship Management
- Client Management
- Complex Problem-Solving
- Goal-Oriented
- Consultative Sales
- Product Knowledge
- Customer Service
- Active Listening
- Knowledgeable In Microsoft Outlook
- Multi-line phone talent
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Supervisor of Pre-Hearing Operations
Premier Disability Services LLC
08.2023 - Current
Market Coordinator/Supervisor
Minneapolis Vintage/Craft Market
12.2022 - Current
Customer Service Specialist
CCS
08.2020 - 11.2022
Automotive Sales Consultant
Walser Chrysler Jeep Dodge, Ram
04.2019 - 07.2020
Bachelor of Science - Communication Studies/Leadership Studies
University of Minnesota
Associate of Arts - General Studies
Normandale College
High School Diploma - General Studies
Hopkins Senior High School
Similar Profiles
Iggy DoaneIggy Doane
Senior Medical Records Specialist III at Premier Disability Services LLCSenior Medical Records Specialist III at Premier Disability Services LLC
Mercedes FranklinMercedes Franklin
Call Center Representative at Premier Disability Services LLCCall Center Representative at Premier Disability Services LLC
Rashem DaisleyRashem Daisley
Customer Service Representative at Driveline Retail ServicesCustomer Service Representative at Driveline Retail Services