Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Mehdi Zai

Barcelona,Spain

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bayer AG
Barcelona
03.2022 - Current
  • Order Management
  • Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
  • Collaborated with cross-functional teams to enhance customer experience and streamline processes.
  • Analyzed customer feedback to identify trends and recommend improvements to services offered.
  • Assisted in training new team members on customer service protocols and company policies.

Administrative clerk

Universidad Lasalle, Barcelona
Barcelona
03.2021 - 03.2022

· Promoting new programs

· Organizational tasks

· Facility management

Administrative Office Assistant

Fundació Comtal, Barcelona
Barcelona
01.2020 - 01.2021

· Organizational tasks

· Facility maintenance

Receptionist

Serenity Hostels, Barcelona
Barcelona
08.2017 - 07.2019
  • Pricing via channel manager: myallocator, Siteminder
  • Property management: Mews, Bananadesk
  • Check in/out, invoicing, customer care

Sales Executive

Les Riads Du Palais
Marrakech
09.2015 - 08.2016
  • Help buyers prepare and stage properties
  • Schedule and conduct viewings
  • Present and negotiate offers
  • Assist with final walkthrough and ensure all paperwork is complete

Airport Customer Services Agent

Qatar Airways, Doha (Qatar)
Doha, Qatar
03.2013 - 04.2015
  • Check-in counters
  • Boarding gate operations
  • Transfer desk: Answer passenger inquiries and resolve complaints

Education

Associate Degree - Tourism Management

Ibn Al Haitam Technical School
06.2012

High school diploma - Economics

Technical School
06.2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry and analyst
  • Problem resolution

Certification

  • Altea Customer Management
  • Security Awareness.
  • Passenger Services Corse
  • Inteligencia Emocional
  • Digital Literacy
  • Microsoft Office

LANGUAGES

Arabic: Mother tongue
Spanish: Fluent
French: Fluent
English: Fluent
Catalan: Medium

Timeline

Customer Service Representative

Bayer AG
03.2022 - Current

Administrative clerk

Universidad Lasalle, Barcelona
03.2021 - 03.2022

Administrative Office Assistant

Fundació Comtal, Barcelona
01.2020 - 01.2021

Receptionist

Serenity Hostels, Barcelona
08.2017 - 07.2019

Sales Executive

Les Riads Du Palais
09.2015 - 08.2016

Airport Customer Services Agent

Qatar Airways, Doha (Qatar)
03.2013 - 04.2015

High school diploma - Economics

Technical School

Associate Degree - Tourism Management

Ibn Al Haitam Technical School