Mehgan McRaney
Lucedale,MS
Summary
Proven leader with extensive experience in operations management and process improvement. Excelled in enhancing efficiency, reducing costs by implementing strategic measures, and leading teams to exceed performance targets. Skilled in database management and conflict de-escalation, consistently achieving significant improvements in customer satisfaction and operational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Department Manager
McDonalds
Lucedale, MS
01.2024 - 05.2024
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Shift Manager
McDonald's
Lucedale, MS
08.2023 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Waitress
Sonic
Ocean Springs, MS
05.2009 - 08.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Clerk
Classy Chassis
Ocean Springs/Biloxi, MS
02.2008 - 08.2008
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Cashier
Jerry Lees
Gautier, MS
08.2007 - 02.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Radiology
Mississippi Gulf Coast Community College
Gautier, MSHigh School Diploma -
Vancleave High School
Vancleave, MS05.2010
Skills
- Managing Operations and Efficiency
- Work Planning and Organization
- Loss prevention
- Computer Skills
- Professional and Courteous
- Administration and Reporting
- Work Planning and Prioritization
- MS Office
- Scheduling and Coordinating
- Process Improvement
- Conflict de-escalation
- Operations Management
- Systems and software expertise
- Innovation Skills
- Development and planning
- POS Software
- Database Management
- Task Delegation
- Decision-Making
- Logistics Planning
- Financial Management
- Resource Coordination
Certification
ServSafe Certificate 2024-2029
Timeline
Department Manager
McDonalds
01.2024 - 05.2024
Shift Manager
McDonald's
08.2023 - 01.2024
Waitress
Sonic
05.2009 - 08.2009
Clerk
Classy Chassis
02.2008 - 08.2008
Cashier
Jerry Lees
08.2007 - 02.2008
No Degree - Radiology
Mississippi Gulf Coast Community College
High School Diploma -
Vancleave High School