Mehnaz Khan
Springfield,VA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Spirit Airlines and Southwest Airlines. Expert in customer relations and airline policies, adept at handling high-stress situations with cultural awareness. Achieved significant improvements in service efficiency and problem resolution, showcasing exceptional empathy and organizational skills.
Overview
10
10
years of professional experience
Work History
Airline-customer-service-agent
Spirit Airlines Inc.
Remote
03.2020 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Received high reviews from customers
- Awarded Employee of the month 6 times
Customer Service Representative
Southwest Airlines
Remote
04.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associates
Target
Alexandria, VA
02.2015 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science -
NOVA
Annandale, VASkills
Customer Relations
Cultural Awareness
Airline Policies
Baggage handling
Languages
Bengali
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Punjabi
Professional Working
English
Native or Bilingual
Timeline
Airline-customer-service-agent
Spirit Airlines Inc.
03.2020 - Current
Customer Service Representative
Southwest Airlines
04.2018 - 03.2020
Sales Associates
Target
02.2015 - 02.2018
Associate of Science -
NOVA