Mehran Ahmed
Trenton,New Jersey
Summary
Experienced Site Lead proficient in managing customer service operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
5
5
years of professional experience
Work History
Site Lead
Amazon Hub
Princeton
01.2021 - Current
- Managing the staff's(team of 20 people) performance
- Ensuring the smooth delivery of daily operations
- Guiding the successful project completion by maximizing the staff's productivity within the specified timeframe and budget goals.
Customer service associate
Amazon Hub
Princeton
10.2019 - 01.2021
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with a management team to create better methods to address customer complaints
Shift Leader
Yogurtland
HAMILTON, NJ
03.2018 - 10.2019
- Proving direct supervision to employees at shift
- Make sure the machines and the equipment are running well
- Managing cash drops from the register and resolving problems that occur during their shift
- Ensure cleanliness, health and safety standards are maintained.
Tire technician/assistant manager
Ruch Tire
, EWING NJ
06.2017 - 09.2017
- Assist management with day to day tasks
- Provide coverage for employees
- Assist customers finding the best product for their needs and budget and provide information on procedures or policies
Education
Associates Degree - Liberal Arts
MERCER COUNTY COMMUNITY COLLEGE
Princeton Junction, NJ06.2022
Skills
- Hiring and Onboarding
- Work Site Preparation
- Site Installations
- Schedule Determination
- Worker Supervision
- Inventory Procurement
Accomplishments
- Led the team to achieving highest weekly NPS score in the district including also the highest number of customer service surveys(27) in the whole district for my site on my second week on the position(55 to a 98).
- Collaborated with team of 50 in the development of opening 8 new sites throughout Pennsylvania and New Jersey. I was responsible for training new hires including the other site leads.
- Our Amazon Hub counter was the first one in New Jersey in which opening I was more than happy to be involved with.
Timeline
Site Lead
Amazon Hub
01.2021 - Current
Customer service associate
Amazon Hub
10.2019 - 01.2021
Shift Leader
Yogurtland
03.2018 - 10.2019
Tire technician/assistant manager
Ruch Tire
06.2017 - 09.2017
Associates Degree - Liberal Arts
MERCER COUNTY COMMUNITY COLLEGE
Similar Profiles
Hue LeHue Le
Warehouse Worker at Amazon HubWarehouse Worker at Amazon Hub
Jonquita TruebloodJonquita Trueblood
Customer Service Representative at Amazon HubCustomer Service Representative at Amazon Hub
Kaiwen ChengKaiwen Cheng
Customer Service Associate at Amazon Hub + LockerCustomer Service Associate at Amazon Hub + Locker
Ronald Saint CyrRonald Saint Cyr
Substitute Teacher, K-12 at Independence Charter West Middle SchoolSubstitute Teacher, K-12 at Independence Charter West Middle School
Khalilah ThomasKhalilah Thomas
Data Entry Clerk 1 at New Jersey Department Of Labor And Workforce DevelopmentData Entry Clerk 1 at New Jersey Department Of Labor And Workforce Development