MEHRI RADFAR
Little Falls,NJ
Summary
Accomplished banking professional with extensive experience in vault and ATM custodianship, skilled in processing a wide range of financial transactions, including international and domestic wire transfers. Demonstrated ability to deliver exceptional customer service, resolve complex issues, and drive product sales. Recognized for excellent leadership in training new hires and providing reliable coverage across multiple branches. Consistently ranked as a Top 5 Concierge Banker, bringing a proven track record of enhancing operational efficiency and customer satisfaction in high-volume banking environments.
Overview
11
11
years of professional experience
Work History
HEAD CONCIERGE BANKER
CITIBANK
10.2022 - 07.2024
- Served as Vault Custodian, managing inbound and outbound cash shipments with stringent accuracy and security, ensuring the integrity of bank assets.
- Acted as ATM Custodian, overseeing ATM operations including cash replenishment and transactional troubleshooting to maintain machine functionality and customer access.
- Performed all Concierge Banker responsibilities, including account management, financial transactions, customer service excellence, and staff training.
- Demonstrated comprehensive banking expertise and operational responsibility, contributing significantly to branch efficiency and client satisfaction.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
CONCIERGE BANKER
CITIBANK
06.2021 - 10.2022
- Managed the opening of new accounts and conversion of existing banking packages, enhancing customer engagement and satisfaction.
- Executed both international and domestic wire transfers, ensuring precise and timely handling of crucial financial operations.
- Processed credit card applications and managed all debit card-related transactions, maintaining high accuracy and efficiency.
- Delivered exceptional customer service, resolving complex issues daily and achieving high customer satisfaction ratings.
- Trained new hires, providing comprehensive instruction and mentorship to ensure quality standards and performance.
- Prepared and dispatched VBS packages, adhering to strict compliance and operational standards.
- Implemented opening and closing procedures for the bank, ensuring security and compliance with branch protocols.
TELLER II
CITIBANK
09.2013 - 06.2021
- Expertly processed a wide range of banking transactions, including deposits, withdrawals, loans, and credit card payments, ensuring accuracy and client satisfaction.
- Managed account closures and facilitated financial instruments like cashier checks and money orders, demonstrating a high level of trust and responsibility.
- Conducted foreign currency transactions, providing seamless service to a diverse international clientele.
- Actively engaged customers in discussions about bank products and services, effectively increasing referral rates and promoting cross-sales.
- Contributed to team goals by consistently delivering top-tier customer service and support.
Skills
- Financial Operations Management
- Customer Service Excellence
- Sales and Product Promotion
- Compliance and Security
- Training and Development
- Problem-solving
- Interpersonal relations
- Interpersonal relations
Timeline
HEAD CONCIERGE BANKER
CITIBANK
10.2022 - 07.2024
CONCIERGE BANKER
CITIBANK
06.2021 - 10.2022
TELLER II
CITIBANK
09.2013 - 06.2021