Mei Fernett
Del Valle,TX
Summary
Dynamic professional with a proven track record at Daiso California and Bark and Zoom, showcasing expertise in animal care and exceptional customer service. Excelled in enhancing team efficiency and improving animal wellness through innovative care and strict sanitation protocols. Skilled in animal handling and fostering teamwork, consistently achieving significant improvements in customer satisfaction and animal health.
Overview
3
3
years of professional experience
Work History
Sales Associate
Daiso California
Austin, TX
07.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Lead Kennel Technician
Bark and Zoom
Del Valle, TX
05.2022 - Current
- Provided comprehensive training for new staff members, resulting in a more knowledgeable and efficient team of technicians.
- Ensured timely vaccinations and medical treatments for all animals, improving overall health and wellness.
- Streamlined feeding schedules to ensure consistency in providing balanced nutrition to each animal.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
- Implemented enrichment activities for animals to improve their mental stimulation and overall well-being while in our care.
- Addressed any behavioral issues observed promptly using positive reinforcement techniques, promoting good habits among the animals in our care.
- Evaluated the performance of kennel staff regularly, providing constructive feedback and guidance for improvement when necessary.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Education
Del Rio High School
Del Rio, TX06.2020
Skills
- Animal handling expertise
- Animal restraint techniques
- Sanitation protocols
- Vaccinations
- Feeding techniques
- Teamwork
- Time management
- Animal care
Timeline
Lead Kennel Technician
Bark and Zoom
05.2022 - Current
Sales Associate
Daiso California
07.2021 - 05.2022
Del Rio High School