Mei Terry
Lexington Park,MD
Summary
Results-driven individual with expertise in customer service and time management. Known for creating memorable customer interactions and meeting organizational needs through efficient multitasking. Thrives under pressure and embraces challenges to support brand enhancement.
Overview
9
9
years of professional experience
Work History
Hotel Supervisor
Mitsui Garden Hotel Toyosu PREMIER
Koto city, Tokyo
07.2020 - 06.2026
- Supervised daily hotel operations ensuring exceptional guest service and satisfaction.
- Managed front desk staff, providing training and support for efficient service delivery.
- Coordinated housekeeping schedules to maintain cleanliness standards throughout the hotel.
- Handled guest inquiries and resolved issues promptly to enhance their experience.
- Assisted in the development of training programs for new team members on hotel procedures.
Restaurant Team Member
Doutonbori Kamukura Co.,Ltd.
Minato city, Tokyo
06.2020 - 09.2024
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining areas.
- Prepared and served high-quality dishes following restaurant standards.
- Handled cash transactions accurately during busy shifts.
- Trained new staff on menu items and service procedures effectively.
Restaurant Server
Ginza Kobau Co.,Ltd.
Chuo city , Tokyo
06.2020 - 04.2024
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled cash transactions and processed payments smoothly.
- Resolved customer complaints with professionalism and empathy.
- Recommended menu items based on customer preferences and dietary needs.
Restaurant Team Member
Kano Corporation Co.,Ltd.
Chuo city, Toyko
09.2017 - 04.2020
- Delivered exceptional customer service in a high-pressure dining environment.
- Facilitated menu selections and resolved customer inquiries to improve satisfaction.
- Trained new servers on service protocols and menu details, ensuring consistent service quality.
- Executed daily tasks to maintain smooth operations and enhance customer experience.
Education
Bachelor of Arts - Linguists And Education
Musashi University
Tokyo Japan03-2022
Bachelor of Arts - Customer Service Program
Vancouver International College
Vancouver Canada03-2020
Skills
- Customer complaint resolution
- Customer satisfaction
- Service efficiency
- Financial records oversight
Languages
English
Full Professional
Japanese
Native/ Bilingual
Accomplishments
- President award 2024 - Great customer services
Timeline
Hotel Supervisor
Mitsui Garden Hotel Toyosu PREMIER
07.2020 - 06.2026
Restaurant Team Member
Doutonbori Kamukura Co.,Ltd.
06.2020 - 09.2024
Restaurant Server
Ginza Kobau Co.,Ltd.
06.2020 - 04.2024
Restaurant Team Member
Kano Corporation Co.,Ltd.
09.2017 - 04.2020
Bachelor of Arts - Linguists And Education
Musashi University
Bachelor of Arts - Customer Service Program
Vancouver International College