Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Overview
21
21
years of professional experience
Work History
Surgical Coordinator
OrthoVirginia
06.2014 - Current
Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Administrative Manager
TrioTech
07.2010 - 06.2014
Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
Office Manager
Dr. Houshang Makipour, Gastroenterologist
11.2004 - 07.2010
Assisted in achieving Accreditation for Office Based Surgery Center through AAACH
Responsible for submission of facility credentialing and re-credentialing process (CAQH)
Supervised two Medical Assistants and Front Desk Receptionist, implemented and conducted monthly staff meetings, updated policy and procedure manual, ordered office and medical supplies
Benchmarked with other facilities and statewide in Olympus, negotiated contracts with insurance companies
Prepared payroll for entire staff
Maintained certification for entire staff, conducted yearly fire drills, mock surveys and updated compliances
Coordinated hospital and office procedures, scheduled appointments, interviewed patients and assisted MD in procedures
Prepared charts, consulted patients results and pre-certified insurance companies
Education
Northern Virginia Community College
01.2006
St. Francis College
01.1998
Skills
Microsoft Office
Adobe
EPIC Software
Quickbooks
Basic Computer Skills
Strong communication skills
Professionalism and confidentiality
Insurance verification
Patient coordination
Medical terminology proficiency
HIPAA compliance
Verifying insurance
Career Highlights / Qualifications
Excellent communication skills
Ability to multitask in fast-paced environment.
Self-motivated and flexible with the ability to follow directions and work independently.
Respectful of compliances, documentation, privacy and sensitivities
Highly organized and detail-oriented with excellent interpersonal and communication skills
Ability to work independently, assess situations, adapt, make decisions and solve problems.
Deputy, Foundation GEOINT Group at National Geospatial-Intelligence Agency, NGADeputy, Foundation GEOINT Group at National Geospatial-Intelligence Agency, NGA