Marwa Alam
Alexandria,VA
Summary
Dedicated and patient-focused administrative professional with over a year of experience in healthcare front desk operations and referral management. Known for being a helpful team player, attentive listener, and providing excellent customer service in fast-paced medical environments. Multilingual with strong communication skills, eager to contribute to a dynamic healthcare or administrative team.
Overview
2
2
years of professional experience
Work History
Referral Specialist
OrthoVirginia
01.2024 - Current
- Manage patient referrals, ensuring accurate and timely processing to support patient care.
- Communicate effectively with patients, providers, and insurance companies regarding referral requirements.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Assist with administrative tasks to support office efficiency.
Front Desk Receptionist
OrthoVirginia
08.2023 - 01.2024
- Greeted and checked in patients, ensuring a welcoming environment.
- Scheduled appointments and managed multi-line phone systems.
- Verified insurance information and handled patient inquiries with professionalism and patience.
- Supported office staff with various administrative duties.
Education
High School Diploma -
Hayfield Secondary School
06-2023
Skills
- Customer Service & Patient Relations
- Administrative Support
- Appointment Scheduling
- Insurance Verification
- Strong Communication Skills
- Patient & Attentive Listener
- Multitasking in Fast-Paced Environments
- HIPAA Compliance
- Team Player
Languages
Persian
Full Professional
English
Full Professional
Timeline
Referral Specialist
OrthoVirginia
01.2024 - Current
Front Desk Receptionist
OrthoVirginia
08.2023 - 01.2024
High School Diploma -
Hayfield Secondary School
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