Meike Peters
Holden,Maine
Summary
Native German speaker fluent in English, with exceptional cultural awareness bridging the gap between languages. Expertise in research, analysis, and problem-solving for accurate evaluations and effective communication. Successfully managed and marketed multiple social media platforms since 2013, demonstrating extensive experience in the field. Meticulous attention to detail and systematic approach ensuring consistent meeting of deadlines and high content standards. Motivated by a passion for fostering clear communication and building bridges between cultures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
German and English Content Moderator
Google YouTube Ads via Vaco
11.2022 - Current
- Review user-submitted content for compliance with client policy directives.
- Identify trends and changes in online community behavior at bothlocal and global levels.
- Consistently deliver accurate and high-quality content evaluations.
- Conduct systematic and insightful assessments of advertising materials, providing valuable data insights.
- Consistently meet or surpass key performance indicators for content review.
Medical Translator
Elsevier Group
08.2020 - Current
- Research, edit, and translate medical terminology.
- Interpret and analyze batches ofmachine translation data to identify patterns in XTM Cloud.
- Translate raw data into meaningful information using statistical methods.
- Monitor performance and quality control plans to pinpoint improvements in data systems.
- Promptly and efficientlyidentify customer needs.
- Maintain alibrary of model documents, templates, or other reusable knowledge assets.
Patient Care Professional
Philips Biotel Heart
12.2021 - 12.2022
- Provided technical support through phone, chat, and email.
- Troubleshot customer inquiries regarding software and hardware issues.
- Utilized remote access tools to connect with customers' systems as needed.
- Conducted research into product-related issues, identified solutions, and offered accurate information to customers.
- Assisted customers withthe installation of new hardware and software applications.
• Customer Service Representative
QuiBids Holdings LLC
08.2012 - 07.2020
- Managed a diverse client base across various markets, demonstrating adaptability.
- Translated website content from English to German, showcasing bilingual capabilities.
- Executed social media marketing strategies to boost brand awareness and enhancecustomer engagement, utilizing platforms like Facebook and Twitter to promote auctions and special events.
- Communicated with customers and recorded interactions via phone, Zendesk, and Live Chat.
- Onboarded new customers in Germany, Austria, Canada, and the U.S.
Education
Bachelor of Business Administration - Business Administration And Management
BBS I
Skills
- Languages: Fluent in German and English
- AI and Technology: Knowledge of large language model (LLM) applications, Google Workspace, Microsoft Office
- Content and Marketing: Content management and evaluation, social media management and marketing, proofreading and editing
- Customer Engagement: Customer care, technical support, problem resolution
- Critical Thinking: Analytical thinking, problem-solving, quality improvement
- Soft Skills: Strong communication skills, ability to work independently
Certification
- Certificate of Completion for "ChatGPT Masterclass + MidJourney, Gemini, ChatGPT 4," March 2023
Timeline
German and English Content Moderator
Google YouTube Ads via Vaco
11.2022 - Current
Patient Care Professional
Philips Biotel Heart
12.2021 - 12.2022
Medical Translator
Elsevier Group
08.2020 - Current
• Customer Service Representative
QuiBids Holdings LLC
08.2012 - 07.2020
Bachelor of Business Administration - Business Administration And Management
BBS I
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