Mei'Lani Yuponce
Fairfield,California
Summary
Proven track record at McDonald's, enhancing customer satisfaction and team productivity through exceptional customer engagement and clear communication. Demonstrated leadership in crew coordination and adept at health code compliance, contributing to a positive work environment. Excelled in multitasking and problem-solving, significantly boosting store reputation by delivering innovative service solutions.
Overview
2
2
years of professional experience
Work History
Crew Team Member
McDonald's
02.2022 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Associate of Science - Computer Science
Solano Community College
Fairfield, CA06.2026
High School Diploma -
Fairfield High School
Fairfield, CA06.2023
Skills
- Customer Engagement
- Performance Improvement
- Order Management
- Initiative-taking
- Health Code Compliance
- Clear Communication
- Creativity and Innovation
- Time Management
- Crew Leadership
Timeline
Crew Team Member
McDonald's
02.2022 - Current
Associate of Science - Computer Science
Solano Community College
High School Diploma -
Fairfield High School
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