Meilyn J Mora Umana
Ashland,KY
Summary
Driven by continuous improvement and a knack for issue resolution, I've successfully enhanced team efficiency and customer service at PHC Costa Rica-U.S.A. My expertise in performance evaluation and handling escalations has led to actionable insights, significantly improving operational procedures. My leadership in the accounting department at Claro De Costa Rica underscores my commitment to results and team development.
Overview
10
10
years of professional experience
Work History
Accounting Processes and Customer Service Supervis
PHC Costa Rica-U.S.A
San Jose Costa Rica And South Point Ohio
04.2019 - 01.2024
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Entry of Expenses in the accounting system and budget-based monitoring of expenses
Operational Supervision of the Accounting Dept
Claro De Costa Rica
San Jose, Costa Rica
02.2014 - 02.2019
- Prepared, monitored and evaluated departmental budgets and kept operations compliant with allocated funding.
- Recruiting and training accounting staff, assisting in the preparation of payroll records, and instituting disciplinary measures against poorly performing employees.
- Overseeing daily transactions (e.g. accounts payable/receivable, general ledger and bank reconciliations)
- Participating in tax audits and payroll.
- Preparing budget reports,
Education
Master of Science - Bachelor's Degree in Accounting With Master's Degr
Universidad De Costa Rica
San Jose, Costa Rica05.2016
Skills
- Handling Escalations
- Performance Evaluation
- Issue Resolution
- Continuous Improvement
Languages
Spanish
Native or Bilingual
Timeline
Accounting Processes and Customer Service Supervis
PHC Costa Rica-U.S.A
04.2019 - 01.2024
Operational Supervision of the Accounting Dept
Claro De Costa Rica
02.2014 - 02.2019
Master of Science - Bachelor's Degree in Accounting With Master's Degr
Universidad De Costa Rica