Meiyi Hu
West Covina,CA
Summary
Experienced Business Manager adept in capital operation management, financial analysis, and building customer relationships. Results-driven Front Desk Supervisor with strong administrative and customer service skills. Motivated Logistics Executive skilled in efficient transportation and cost reduction. Highly organized in meeting organization and operational matters.
Overview
9
9
years of professional experience
Work History
Operations Manager(Project)
360Lion Logistic Inc
Compton, CA
11.2023 - 03.2024
- Set-up transportation and customs clearance for US-Mexico shipments.
- Coordinated hotel accommodations, flights, and scheduling for executive travel, optimizing efficiency and meeting business objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Business Manager
Tenda Technology Inc
City of Industry, CA
11.2022 - 10.2023
- Responsible for the company's capital operation management, daily financial management, analysis, capital operation, reimbursement.
- Responsible for establishing and maintaining effective relationships with the customers, liaison between the team(Sales Team & PM team) and the customers.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Orchestrated various aspects of the CES exhibition, including booth design, accommodation and transportation arrangements for staff, as well as pre-exhibition coordination and post-exhibition debrief meetings.
Front Desk Manager
Hotel d'Lins
Ontario, CA
07.2020 - 10.2022
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Processed employee time sheets, payroll information and other administrative documents.
- Spearheaded the successful implementation of a new front desk system in collaboration with the IT department, utilizing my extensive front desk experience to enhance operational efficiency and elevate guest satisfaction.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
Logistics Officer
Sto Express
City of Industry, CA
02.2019 - 08.2020
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Handled and prioritized high call volumes and customer inquiries.
- Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
- Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
- Facilitated inventory turnover by accurately recording supply levels.
Sales
Cricket Wireless
Hacienda Heights, CA
08.2015 - 08.2018
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
- Followed up with past customers to verify satisfaction with products, alerting of new product availability and maintaining presence to capture future business opportunities.
- Successfully achieved top sales performance in the Eastern District of Los Angeles by consistently exceeding targets, including a record-breaking month of activating 200 phone lines.
Education
Bachelor of Science - International Business
California State Polytechnic University, Pomona
Pomona, CA05.2020
Skills
- Staff Management
- Team Building and Leadership
- Department Oversight
- Strong problem solver
- Customer service-focused
- Sales expertise
- Advanced MS Office Suite knowledge
- Scheduling and calendar management
- Workflow Optimization
- Multi-unit operations management
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Operations Manager(Project)
360Lion Logistic Inc
11.2023 - 03.2024
Business Manager
Tenda Technology Inc
11.2022 - 10.2023
Front Desk Manager
Hotel d'Lins
07.2020 - 10.2022
Logistics Officer
Sto Express
02.2019 - 08.2020
Sales
Cricket Wireless
08.2015 - 08.2018
Bachelor of Science - International Business
California State Polytechnic University, Pomona