Mekayla Stapleton
Salisbury,NC
Summary
Adaptable IT support professional equipped to tackle complex technical challenges with confidence and expertise. Proficient in diagnosing and resolving software and hardware issues, with strong skills in scripting, automation, and systems deployment and management. Committed to fostering team collaboration and adaptability to meet evolving IT demands, consistently leveraging technical acumen and a dependable work ethic to drive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Technician
Powerhouse Recycling
Salisbury, NC, USA
03.2023 - Current
- Provide technical support for enterprise hardware and software
- Manage antivirus software for endpoint security
- Test, implement, and deploy applications for internal use
- Develop and maintain scripts for Linux servers
- Develop and support internal database application used for production tracking and audit compliance
- Configure and maintain Active Directory environments and user access control
- Setup and manage VPN for remote employees
- Install, configure, and manage network infrastructure
- Manage company iPad-based time clock systems with JAMF Now and guided access configuration
- Troubleshoot and repair consumer and enterprise electronics
- Collaborate on internal web tools using HTML, CSS, Python, and JavaScript
- Edited professional photos and marketing materials using Photoshop
- Created and edited videos for company social media platforms
- Assisted with branding updates and logo modifications
e-Commerce Technician
Powerhouse Recycling
Salisbury, NC, USA
02.2021 - 03.2023
- Test, repair, and list consumer & enterprise level electronics
- Ensure customer satisfaction
Team Leader/Supervisor
Powerhouse Recycling
Salisbury, NC, USA
03.2018 - 07.2020
- Managed team operations and workflow in a production environment
- Documented processes and maintained operational records
- Coordinated tasks between departments to improve efficiency
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Remote02-2028
High school diploma - undefined
A L Brown High School
Kannapolis, NC01-2014
Skills
- Operating Systems (Windows, Linux, macOS, Android, iOS)
- Scripting (Python, HTML, CSS, JavaScript)
- Consumer/Enterprise Equipment Setup & Management
- Network Management & Ethernet Cable Termination
- Microsoft Office Products
- Hardware/Software Troubleshooting & Repair
- Project Management and Deployment
Accomplishments
- Used Linux to develop Bash scripts to automate reformatting and processing NetApp drives.
- Assisted in the development of an internal web-based system for production tracking and audit compliance using Python, JavaScript, CSS, and HTML.
- Created and maintained scripts to automate Windows installation and system configuration processes.
- Spearheaded the evaluation, implementation, deployment, and management of enterprise antivirus and endpoint management solution.
- Customized, deployed, and manage an internal ticketing system for IT, maintenance, and HR requests to improve issue tracking and support efficiency within the company.
- Assisted in testing, troubleshooting, implementing, and deploying Razor ERP to replace legacy reporting systems.
Certification
- CDL C
- Non-CDL Class C
- Driver's License
Timeline
IT Support Technician
Powerhouse Recycling
03.2023 - Current
e-Commerce Technician
Powerhouse Recycling
02.2021 - 03.2023
Team Leader/Supervisor
Powerhouse Recycling
03.2018 - 07.2020
High school diploma - undefined
A L Brown High School
Bachelor of Science - Computer Science
Southern New Hampshire University
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
- Title: IT Support Technician
- Driving License: CDL C, Non-CDL Class C, Driver's License