Mekayla Young
Medford
Summary
Diligent worker with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
5
5
years of professional experience
Work History
Account Manager
Silverline Visionaries
2024.05 - 2026.02
- Developed strong relationships with clients to enhance satisfaction and retention rates.
- Coordinated regular meetings with team members to discuss project updates, expectations, and enhance sales skills.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Front Desk Receptionist
Brodbeck Chiropractic and Natural Healing Center
2023.10 - 2024.05
- Managed front desk operations, ensuring efficient patient check-in and scheduling processes.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated appointments and follow-ups, optimizing staff schedules for improved workflow.
- Trained new front desk staff on operational protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
General Merchandiser
Target
2021.04 - 2023.06
- Managed inventory levels to ensure product availability and minimize stockouts.
- Coordinated merchandise displays to enhance customer engagement and drive sales.
- Analyzed sales data to identify trends and optimize product assortment strategies.
- Trained new team members on merchandising standards and operational procedures.
Education
High School Diploma -
Academy For Careers in Television & Film
Long Island City, NYNo Degree - Psychology
Queens College
Flushing, NYSkills
- Customer service
- Teamwork and collaboration
- Client relations
- Direct marketing
- Team Training
- Issue resolution
- Documentation and reporting
- Staff management
Timeline
Account Manager
Silverline Visionaries
2024.05 - 2026.02
Front Desk Receptionist
Brodbeck Chiropractic and Natural Healing Center
2023.10 - 2024.05
General Merchandiser
Target
2021.04 - 2023.06
High School Diploma -
Academy For Careers in Television & Film
No Degree - Psychology
Queens College