MEKDES MEHIRETU
Oxon Hill
Summary
Proven customer service expert from Bettiy Convenient Store, adept in maintaining composure under pressure and enhancing customer satisfaction. Demonstrates reliability, excels in fast-paced environments, and skilled in transaction accuracy. Achieved repeat business through exceptional guest services and relationship-building. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
LESAAC ETHIOPIAN RESTAURANT
09.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Customer Service Cashier
Bettiy Convenient Store
09.2022 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
Akash Restaurants
01.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
GED -
SOS HIGH SCHOOL
ADDIS ABABA ,ETHIOPIA05.2000
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
Timeline
Restaurant Waiter
LESAAC ETHIOPIAN RESTAURANT
09.2024 - Current
Customer Service Cashier
Bettiy Convenient Store
09.2022 - 02.2024
Cashier
Akash Restaurants
01.2020 - 03.2022
GED -
SOS HIGH SCHOOL
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