Summary
Overview
Work History
Education
Skills
Timeline
Server

Arsema Tewodros

Silver Spring,MD

Summary

Dynamic Air Hostess with Ethiopian Airlines, renowned for enhancing passenger satisfaction through exceptional customer service and effective communication. Demonstrated reliability and a strong work ethic while managing in-flight sales and addressing emergencies. Committed to ensuring a comfortable travel experience for all, including passengers with special needs.

Overview

2
2
years of professional experience

Work History

Server

Langano Ethiopian Restaurant
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Air Hostess

Ethiopian Airlines
11.2022 - 01.2023
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
  • Provided accurate and timely information to passengers regarding flight details, boarding procedures, and in-flight services.
  • Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
  • Handled challenging situations calmly under pressure such as medical emergencies or disruptive passengers in order to ensure the well-being of all individuals onboard.
  • Managed in-flight sales transactions accurately, maintaining proper inventory levels and ensuring correct cash handling procedures were followed.
  • Assisted passengers with special needs, ensuring a comfortable and enjoyable travel experience.
  • Administered first aid assistance when necessary during flights according to established protocols.

Education

Mountolive
Ethiopia

Skills

  • Strong work ethic
  • Patience and tolerance
  • Reliability and punctuality

Timeline

Server

Langano Ethiopian Restaurant
03.2024 - Current

Air Hostess

Ethiopian Airlines
11.2022 - 01.2023

Mountolive

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Arsema Tewodros