Mekeala Mills
Fancy Apartments
HOUSTON,TX
4
years of professional experience
Results-driven Property Management and Sales Professional with expertise in residential rental locating and short-term rental operations. Skilled in building rapport, identifying customer needs, coordinating move-in details, and enhancing resident retention. Licensed Real Estate Agent with strong sales and communication skills focused on maximizing occupancy and delivering exceptional customer experiences.
Work History
Airbnb Host
7 Months- Optimized listing visibility through strategic pricing adjustments and responsive customer service.
- Managed guest communications to ensure timely responses and high satisfaction rates.
- Developed comprehensive house manuals to streamline guest check-in and enhance visitor experience.
- Coordinated cleaning schedules and maintenance tasks to uphold property standards between bookings.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Residential Rental Locator
10 Months- Consulted with renters to identify apartment options based on budget, lifestyle, location, amenities, and move-in needs, matching prospects with suitable communities to enhance satisfaction.
- Build relationships with apartment communities and property management teams to provide prospects with accurate community, availability and leasing information.
- Coordinate and conduct apartment tours/showings while creating a welcoming, professional experience that highlights community features according to each prospect’s needs.
- Maintained consistent follow-up with prospects during leasing process, addressing questions and concerns to support conversion from inquiry to lease.
- Assist clients with application and move-in coordination while maintaining organized records, communication and appointment details.
Residential Rental Locator
3 Years 6 Months- Guided clients through residential real estate decisions by identifying needs, explaining options, and ensuring consistent communication to facilitate informed choices.
- Developed client relationships through consultative service, proactive follow-up, and deep market knowledge to enhance customer experience.
- Coordinated property showings and communicated with clients and industry partners while organizing transaction-related documentation for seamless processes.
- Conducted property tours to showcase available units to prospective tenants.
- Assisted clients in identifying suitable apartments based on preferences and budget constraints.
- Developed marketing materials to promote apartment listings through various channels.
Skills
Licensed Real Estate Agent
Customer service
Exceptional communication
Strong organization
Property staging
Social media marketing
Effective problem solving
Teamwork and leadership
Interior design
Social media promotion
Problem-solving
Property management
Timeline
Airbnb Host
Airbnb
01.2026 - CurrentRead More
Residential Rental Locator
Fancy Apartments
10.2025 - CurrentRead More
Residential Rental Locator
Smart City Locating
03.2022 - 09.2025Read More