Mekeia Williams
Katy,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Order Support Specialist
Majorel
Tempe, AZ
03.2021 - 12.2023
- Assisted customers with placing orders, tracking deliveries, and resolving any issues that arose.
- Provided customer service support for online orders and inquiries.
- Coordinated with other departments to ensure smooth processing of orders from start to finish.
- Responded promptly to emails from customers regarding order status, shipping updates.
Bill Collector
ARS National Services
Houston, TX
08.2018 - 02.2021
- Contacted past due accounts to discuss payment arrangements and negotiate settlements.
- Maintained accurate records of collection efforts, including telephone conversations, letters sent, payments received and other related activities.
- Developed relationships with customers to facilitate timely payments on overdue accounts.
- Conducted skip tracing activities to locate missing debtors who had moved without providing a forwarding address.
Money Center Associate
Walmart
McComb, Mississippi
08.2014 - 03.2018
- Performed daily balancing of cash drawer and money center operations.
- Assisted customers with check cashing, bill payment, and money orders.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints in a timely manner.
- Utilized computer software programs to process transactions accurately.
Education
Associate of Applied Science - General Studies
Southwest Mississippi Community College
Summit, MS12-2014
High School Diploma -
Mccomb High School
Mccomb, MS05-2011
Skills
- Documentation Management
- ERP systems knowledge
- Shipping procedures
- Following pick sheets
- Verifying shipments
- Preparing boxes
- Invoicing and Billing
- Returns processing
- Shipment Processing
- Prepaid debit cards
- Money Handling
- Money transfers
- Bill payment
- Debt management
- Legal Compliance
- Account Management
- Negotiation
- Following conversation scripts
- Call center background
- Collections best practices
- Typing Skills
Accomplishments
One of the top collectors while working at ARS National Services.
Graduated from high school with honors.
Member of the national honor society.
Timeline
Order Support Specialist
Majorel
03.2021 - 12.2023
Bill Collector
ARS National Services
08.2018 - 02.2021
Money Center Associate
Walmart
08.2014 - 03.2018
Associate of Applied Science - General Studies
Southwest Mississippi Community College
High School Diploma -
Mccomb High School