Alex Kennedy

Exact Sciences Order Support Specialist, responsible for managing and processing orders related to medical diagnostic products. This role involves coordinating with healthcare providers and patients, ensuring accurate order entry, tracking order status, resolving issues, and maintaining documentation. Specialists work closely with other departments to facilitate smooth order fulfillment, address customer inquiries, and ensure compliance with company policies and regulatory requirements. Strong communication, organizational, and problem-solving skills are crucial for success in this position

• Patient Care Advocate dedicated to advocating for the well-being and rights of patients within healthcare settings
• Skilled in providing compassionate support, guidance, and resources to individuals navigating complex medical systems
• Experienced in addressing patient concerns, coordinating care services, and facilitating communication between patients, families, and healthcare providers

• Experienced CSR Supervisor with a demonstrated history of leading and motivating teams to deliver exceptional customer service
• Proficient in overseeing daily operations, optimizing workflows, and resolving escalated customer issues efficiently
• Skilled in coaching and mentoring team members to achieve performance targets and uphold service quality standards

• De-escalated problematic customer concerns by maintaining calm friendly demeanor
• Educated customers on special pricing opportunities and company offerings
• Documented conversations with customers to track requests problems and solutions

• Experience handling and preparing meat products, including cutting, trimming, and packaging
• Consulted with customers regarding needs and addressed concerns
• Ensure that all products are labeled, priced, and stored correctly
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Shared detailed information regarding options to help customers make decisions
• Diagnose and troubleshoot complex issues, often under tight time constraints