Mekela Cadavos
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Site Supervisor
YMCA: Extended Learning Program
San Diego, CA
02.2023 - Current
- Coordinated material deliveries from suppliers according to program needs.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Investigated accidents or near-miss incidents; documented findings in an incident report form.
- Communicated regularly with parents, staff, and teachers regarding behavioral updates.
- Organized daily workflow for the team, ensuring tasks were completed on time.
- Managed and supervised a team of 10+ site staff members to ensure safety and efficient operations.
Behavioral Therapist
Communications Lab
San Diego, CA
05.2022 - 10.2022
- Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
- Collected information about clients through interviews, observation or tests.
Youth Program Leader
Primetime: YMCA
San Diego, CA
05.2021 - 02.2022
- Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
- Provided close supervision and monitored daily activities of children in facility.
- Consulted with staff on resolution of complex service issues.
- Kept program on-track with well-coordinated activity schedules and parent communications.
Customer Service Representative
Marine Corps Exchange
San Diego, CA
01.2021 - 01.2022
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Improved customer service wait-times to mitigate complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
Tutor
Kumon Learning Center
Orlando, FL
01.2019 - 05.2020
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Assisted students in finding useful study methods to enhance academic performance.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
Education
Associate of Arts - Elementary Education
Southwestern College
San Diego, CA12.2022
Liberal Studies
San Diego State University
San Diego, CASkills
- Customer Service
- Reliable & Trustworthy
- First Aid/CPR
- Planning & Organizing
- Goal Setting
- Computer Skills
- Inbound and Outbound Calling
- Tutoring and Mentoring
- Multitasking and Prioritization
- Team-Oriented and Cooperative
Timeline
Site Supervisor
YMCA: Extended Learning Program
02.2023 - Current
Behavioral Therapist
Communications Lab
05.2022 - 10.2022
Youth Program Leader
Primetime: YMCA
05.2021 - 02.2022
Customer Service Representative
Marine Corps Exchange
01.2021 - 01.2022
Tutor
Kumon Learning Center
01.2019 - 05.2020
Associate of Arts - Elementary Education
Southwestern College
Liberal Studies
San Diego State University
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