Mekhi Sullivan
Omaha,NE
Summary
Results-oriented professional experienced in handling customer needs in a quick and accurate manner. Skilled at maximizing client satisfaction and profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
2
2
years of professional experience
Work History
Universal Banker
Premier Bank
Omaha, NE, NE
08.2022 - Current
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed routine transfers, deposits and bill payments.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Reconciled cash and checks against computer records at end of shift.
Customer Contact Specialist
Nebraska Furniture Mart
Omaha, NE
01.2022 - 08.2022
- Answered phone calls daily to answer customer questions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered fast, friendly and knowledgeable service for routine questions
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met and communicated with vendors to monitor product shipments, prices and backorders.
Education
High School Diploma -
Omaha North Magnet High School
Omaha, NE12.2019
Metro Community College
Omaha, NE05.2025
Skills
- Creative thinking
- Money handling
- Opening accounts
- Project Management
- Payment Processing
- Wire Transfers
- Debt management
- Federal lending guidelines
- Financial processes understanding
- Account audits
- Generating referrals
Timeline
Universal Banker
Premier Bank
08.2022 - Current
Customer Contact Specialist
Nebraska Furniture Mart
01.2022 - 08.2022
High School Diploma -
Omaha North Magnet High School
Metro Community College