Priscila Romero
120 Ivy St New Haven,CT
Summary
Friendly and customer-focused server with strong interpersonal talents and POS system and Microsoft Office proficiency. Comfortable working independently and as a part of the team. Proven ability to work in a fast-paced, high volume environment.
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Universal Banker
Bankwell
06.2023 - 11.2025
- Facilitated customer transactions, ensuring accuracy and efficiency in deposits and withdrawals.
- Guided clients through product offerings, enhancing satisfaction and loyalty.
- Maintained compliance with banking regulations, minimizing risk for the organization.
- Mentored junior staff on best practices in customer service and banking procedures.
- Led initiatives to promote financial literacy within the community, strengthening client relationships and engagement.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
Universal Banker
M&T Bank
01.2022 - 06.2023
- Checked identifying numbers or seals on bags of deposits and change shipments against receipts and lists to verify accuracy.
- Provided exceptional customer service and support to earn numerous referrals.
- Used good cash handling skills and attention to detail to maintain balanced cash box, and vault.
- Opened and updated checking and savings accounts and CDs.
- Greeted customers and facilitated welcoming and customer-focused environment.
- Engaged customers to uncover needs and suggest related bank products.
- Followed company and regulatory policies to protect customer and bank assets.
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Addressed customer complaints and assisted in timely resolution to maximize satisfaction.
- Guided customers through banking services and mobile banking tools to promote products and increase efficiency with lower face-to-face burden.
- Helped branch staff order and ship currency and coin, controlled cash distribution and kept values in line with expected customer demands.
- Presented confident and professional demeanor to build customers' trust and increase sales.
- Served as first point of contact for clients, creating positive first impressions through friendly and expert customer service.
- Advised customers on foreign currency regulations and calculated transaction fees.
- Used daily international exchange rate sheets to quote unit exchange rates.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Developed relationships with customers, suggested suitable bank services and met banking needs.
- Ordered appropriate supply of cash each day to meet expected demands.
- Verified available money supply and investigated discrepancies to resolve variances.
- Managed vault transactions as high as possible with strong attention to detail and high integrity.
Nail Technician Assistant
Jime's studio bar
07.2021 - 12.2021
- Recommended various nail designs and nail art to coordinate with client interests, upcoming plans, and special events.
- Provided high-quality manicures and pedicures, removing old nail polish, cleaning nails, shaping, pushing back cuticles, and applying new polish.
- Set up work stations following company standards and requirements.
- Explained professional nail services, options, and pricing to guests.
- Sanitized work station and sterilizing instruments used for manicures and pedicures to meet health care protocols and standards.
- Educated clients on products used during treatments and options to purchase for at-home care.
- Maintained product stock required for treatments and retail sales.
- Kept work area organized and clutter-free.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Examined and evaluated nail condition and appearance to advise on proper nail care and treatments.
- Offered hand and nail services for artificial nails, gel nails, hand massages, wraps, and nail polishing.
Sales Associate
J.Jill's
02.2021 - 06.2021
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
- Monitored aisles, restocked store shelves, organized store products, and cleaned spills.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Unloaded, unboxed, and transported merchandise and set up attractive displays.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Merchandise Associate
HomeGoods
08.2020 - 11.2020
- Maintained good working relationship with co-workers and management.
- Verified an adequate availability of promoted products to minimize customer issues.
- Planned and executed creative commercial displays to appeal to customers and drive sales.
- Consulted with store managers, associates and other staff to determine the optimal placement of products and displays.
- Changed displays to promote new product launches and reflect seasonal themes.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Solved complaints by customers and issued credits for returned merchandise.
- Processed cash register transactions by inputting product costs and giving back change.
- Assisted customers with locating items, answering questions and providing direction and service.
Waitress
Sono Harbor Deli & Cafe
07.2019 - 02.2020
- Answered phones and took phone orders for Customer pick up or delivery.
- Greeted all guests with smile and friendly greeting.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Performed side work duties, such as cleaning and leave everything fill up at work.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
- Restocked stations regularly to help team stay efficient and meet customers' needs.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions.
- Recorded or memorized orders for each table and entered into computer system.
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.
Cashier
Ctown supermarket
07.2016 - 07.2019
- Returned non-purchased products to shelves and performed general merchandising functions.
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
- Solved complaints by customers and issued credits for returned merchandise.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Bagged and packaged customer orders and purchases.
- Greeted all customers and provided prompt and friendly service.
Education
Criminal justice
Norwalk Community college
Norwalk, CTHigh School Diploma - undefined
Norwalk high school
Norwalk, CT06.2016
Skills
- Customer relations
- Task prioritization
- Cash handling
- Cash register operation
- Price verification
- Table setting
- Supply restocking
- Organization
- Creative thinking
- Problem-solving
- Collaboration
- Merchandise restocking
- Customer service
- Menu memorization
- High-volume dining
- Bilingual (Spanish)
- Public speaking
- Branch operations
- Wire transfers
- Financial advising
- Banking software navigation
- Account openings
- Customer Service-oriented
- New account setup
- Developing customer relationships
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker
Bankwell
06.2023 - 11.2025
Universal Banker
M&T Bank
01.2022 - 06.2023
Nail Technician Assistant
Jime's studio bar
07.2021 - 12.2021
Sales Associate
J.Jill's
02.2021 - 06.2021
Merchandise Associate
HomeGoods
08.2020 - 11.2020
Waitress
Sono Harbor Deli & Cafe
07.2019 - 02.2020
Cashier
Ctown supermarket
07.2016 - 07.2019
Criminal justice
Norwalk Community college
High School Diploma - undefined
Norwalk high school