Mekiah Stone

• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Resolved passenger conflicts and medical emergencies during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

• Managed day-to-day business operations.
• Focused on customers needs to ensure a seamless experience.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Managed over 100 client calls per week
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Contributed to team objectives in fast-paced environment.

• Top 5 location-$6M in annual volume-Lead a team of 6 leaders and 50+associates
  
• Cultivated a customer first environment that resulted in positive sales growth year over year
• Managed day to day operations to ensure store was compliant to state , local , and federal laws
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• $5 million location -District Loyalty Captain
• Responsible for leading and motivating a team of 45+ sales associates to provide exceptional customer service
• Created daily processes and routines to ensure store was compliant to company , state ,local , and federal ,policies,laws and regulations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Supported stores in the Market as an Unassigned GM-Event Zone Lead for Market-Assisted in training new GM's/Leaders on operations,processes and business acumen
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• High Profile and High Volume location
  
• Design and implemented customer satisfaction metrics.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Collaborated with peers and direct supervisors to lead store openings within the DC,MD, and VA markets
• Visual Lead for Markets
• District Training Manager
• Responsible for leading a team of 5 leaders and up to 40 associates

-District Credit Captain

• 3M location-New Store Opening-Hired Coached and trained an team of 40 associates
  
  
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.

• Responsible for leading a team of 4 leaders and up to 40 associates.
• Implemented operational strategies to ensure store was compliant to al state, local and federal laws

• Interacted well with customers to build connections and nurture relationships.
• One+All (Community Service) Captain for District
• Analyze company reporting to make smart business decisions
• Ensures store visual/merchandising standards are in line with company guideline
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Trained new employees on proper protocols and customer service standards.