Mekiel Hicks
Chicago,IL
Summary
Dedicated Patient Service Specialist with over two years of experience in dynamic medical office settings, adept at EMR registration, insurance verification, appointment scheduling, billing entry, and ensuring HIPAA compliance. Proven ability to enhance patient care delivery through effective communication and administrative support. Committed to fostering a positive patient experience while streamlining operations in a fast-paced healthcare environment. Eager to leverage skills and expertise to contribute to a team focused on excellence in patient service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Inbound Stower
Amazon.Inc
10.2025 - Current
- Received, sorted, and stored incoming goods to maintain organized storage areas.
- Collaborated with team members to optimize workflow efficiency within the distribution center.
- Maintained cleanliness and organization of work areas in compliance with safety standards.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing in pods.
Patient Service Specialist
Concentra River West
07.2022 - 11.2024
- Facilitated patient registration and greeting for over 80 individuals daily using Allscripts and Occusource systems.
- Facilitated timely and accurate scheduling of patient appointments, ensuring seamless communication through phone and in-person channels.
- Conducted comprehensive patient drug screenings and meticulously documented results in alignment with clinic protocols.
- Coordinated call responses by evaluating incoming lines and ensuring timely connection to clinical or administrative teams.
- Executed verification of insurance eligibility and processed co-payments, maintaining precise billing records during patient interactions.
- Assisted in preparing daily reports. Scanned documents for efficient record-keeping. Maintained patient records, radiology requisitions, and test results.
- Addressed and resolved patient billing issues, ensuring compliance and satisfaction.
- Utilized de-escalation techniques to address concerns of difficult or frustrated patients, ensuring a professional and supportive environment.
- Ensured compliance with HIPAA regulations and upheld patient confidentiality in all communications.
- Coordinated discussions between MRI technologists, ordering physicians, and patients to relay critical test results efficiently.
- Facilitated communication between patients and healthcare providers, ensuring clarity and understanding of medical services.
Education
Associate of Arts - Recording Arts
Flashpoint Chicago College
Chicago, IL01.2019
High School Diploma -
Little Black Pearl Art & Design Academy
Chicago, IL01.2017
Skills
- CRT/PC Experience — EMR Registration & Patient Check-in (Allscripts, OccuSource)
- Insurance Verification
- Billing Entry
- Compliance with drug screening protocols
- HIPAA compliance knowledge
- Referrals & Authorization Processing
- Document Scanning & Chart Filing
- Data Accuracy & Quality Control
- Proficient in Microsoft Word
- Typing proficiency: 41 WPM, 96% accuracy
- Multi-line call handling
- Customer Service, Conflict Resolution & De-escalation
- Ability to function in a high-volume, multi-task environment
- Experienced in handling heavy loads
- Problem-solving and billing issue resolution
- Clear communication with clinical staff
Timeline
Inbound Stower
Amazon.Inc
10.2025 - Current
Patient Service Specialist
Concentra River West
07.2022 - 11.2024
Associate of Arts - Recording Arts
Flashpoint Chicago College
High School Diploma -
Little Black Pearl Art & Design Academy