Claudia ReyNaya Clements
ATLANTA,GA
Summary
Results-driven professional specializing in patient care coordination and executive assistance. Demonstrates expertise in managing high-volume workloads, streamlining administrative processes, and enhancing communication within multidisciplinary teams to improve patient care and operational efficiency.
Overview
21
21
years of professional experience
Work History
PATIENT CARE COORDINATOR/EXECUTIVE ASSISTANT
EMORY HEALTHCARE
ATLANTA, GA
01.2017 - Current
- Greeted visitors courteously, assessed needs, and referred to appropriate staff to ensure prompt assistance.
- Sets up, organizes, and maintains various departmental files according to established procedures.
- Retrieves appropriate information upon request for internal and external use.
- Arranges and schedules appointments, meetings, and domestic and/or international travel for one or more senior level managers, prepares daily schedules, prioritizes requests for meetings, prepares itinerary and/or expense reports, and prepares managers for meetings.
- Schedules and coordinates meetings and/or special events, reserves facilities, arranges for equipment and materials, arranges for speakers, refreshments or meals, develops agendas, and arranges seating.
- Recorded meeting minutes for documentation and reference.
- Receives and reviews incoming correspondence, independently responds to routine matters, and composes and edits responses for supervisor's signature based on knowledge of policies and procedures and supervisor's views.
- Forwards non-routine mail to appropriate individuals for handling and response.
- Reviews outgoing mail for consistency and conformance to policies and procedures.
- Transcribed recorded dictation to create written documents.
- Prepares charts and graphs for reports and presentations; may meet with typesetters and publishers to publish communications materials.
- Inventories, orders, and maintains office supplies and forms; completes purchase requisitions and receives supplies.
- Initiates, processes, and maintains records and invoices on unit/departmental purchases, reimbursements, receipts and other related material.
- Gathers, reviews, verifies and consolidates data for preparing and monitoring unit/department budget and budget variances.
- May forecast expenditures and make recommendations for purchase of major equipment.
- Researches, reviews, approves and submits requests for patient account discounts, adjustments and/or write offs submitted by management.
- Notifies patients of disposition of request.
- May supervise or direct the work of clerical, secretarial or other designated employees.
- May distribute work assignments.
- May interview applicants, train employees, and provide input to performance evaluations and other employee transactions.
- Tracks vacation and back up coverage schedules.
- Processes employee time cards and transactions after review and approval.
- May interpret policies and procedures for lower level employees; make recommendations to management on issues of concern within the unit/department.
- Enters, updates, maintains, compiles and retrieves data from computer databases.
- Created guides detailing procedures for accessing files.
- Generates regular or special reports and/or statistics after collecting and organizing data.
- Executed related responsibilities to support departmental functions.
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted patients with insurance inquiries and verified coverage details.
- Communicated effectively with multidisciplinary teams to ensure seamless patient care.
- Maintained accurate patient records in electronic health systems to ensure compliance with healthcare regulations.
- Handled incoming calls and addressed patient concerns with empathy and professionalism.
- Collaborated with healthcare staff to streamline administrative processes, enhancing workflow efficiency and patient care.
EXECUTIVE ASSISTANT
EMORY HEALTHCARE
ATLANTA, GA
01.2012 - 01.2017
- Managed a complex and changing calendar for individuals who work across multiple time zones including scheduling and prioritization of meetings, appointments, rooms, equipment, catering, and other resources and event planning for department events.
- Scheduling meetings, conference calls, web-based meetings, and resolve scheduling conflicts as they occur.
- Identified business stakeholders and initiatives to prioritize meetings and resolve conflicts effectively.
- Arranged travel (air, hotel, transportation) and coordinated agenda for Senior Leadership Staff Meetings and all department meetings, securing venue, audiovisual needs, transportation, and catering.
- Took and prepared notes of meetings, conferences, and similar proceedings, attend conferences to provide administrative support.
- Prepared presentations and other documents using MS Office with an emphasis on PowerPoint.
- Drafted emails, memoranda, and reports, proofreads and reviews documents for grammatical and numerical errors.
- Prepared, checked, and processed expense reports and invoices.
- Prepared, organized and maintained documents and files of a complex or confidential nature, and tracked budget expenditures.
- Maintained confidential information and secure access to sensitive personnel and company information.
- Coordinated requests with corporate departments including facilities, security, human resources, and legal to ensure seamless operations.
- Maintained, updated, or created databases and/or database information.
- Coded, compiled, and files correspondences, records, documents, and reports according to an established system.
- Prepared various documents such as presentations and spreadsheets using Microsoft Office.
- Maintaining a calendar of day-to-day and long-range projects, actions, activities, and appointments.
- Receiving visitors, answering telephone calls and electronic mail messages and providing assistance or directing to appropriate official as necessary.
- Receiving incoming mail and directives and sorting based on the type of action and suspense date.
- Sorted and disseminated incoming correspondence and staff actions to ensure timely communication.
MEDICAL SECRETARY
EMORY HEALTHCARE
ATLANTA, GA
01.2005 - 01.2012
- Prepared documents including presentations and spreadsheets to support effective communication and decision-making.
- Scheduled meetings, conference calls, and web-based meetings while resolving scheduling conflicts.
- Maintaining a calendar of day-to-day and long-range projects, actions, activities, and appointments.
- Welcomed visitors, managed telephone calls and emails, providing assistance or directing inquiries to appropriate personnel.
- Receiving incoming mail and directives and sorting based on the type of action and suspense date.
- Sorted, disseminated, and tracked incoming correspondence, staff actions, and events to ensure timely responses and follow-up.
Education
Bachelor’s Degree -
Georgia State University
Atlanta05-2029
Skills
- Medical Records & Billing
- EMR
- EPIC
- Centricity registration
- Athena
- AllScripts
- Q-Genda
- Lippincott
- UKG Dimensions
- Patient documentation
- Patient follow-up
- Insurance verification
- Medical record requests
- Filing and recordkeeping
- Office Management Experience
- Event Planning Experience
- Travel coordination
- Budget management
- Meeting coordination
- Microsoft Office
- Sharepoint
- PC & MAC
- Attention to detail
- Terminology expertise
- Healthcare
Timeline
PATIENT CARE COORDINATOR/EXECUTIVE ASSISTANT
EMORY HEALTHCARE
01.2017 - Current
EXECUTIVE ASSISTANT
EMORY HEALTHCARE
01.2012 - 01.2017
MEDICAL SECRETARY
EMORY HEALTHCARE
01.2005 - 01.2012
Bachelor’s Degree -
Georgia State University