Mekyia Janay Keaton
Bainbridge,Georgia
Summary
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
5
5
years of professional experience
Work History
Team Member
Chick-fil-A
Bainbridge, GA
10.2021 - 08.2022
- ### Target Role Aligned
- Delivered exceptional customer service by actively engaging with guests and addressing needs.
- Collaborated with team members to maintain a clean and welcoming environment.
- Executed daily food preparation tasks while adhering to safety and quality standards.
Team Leader
Chick-fil-A
Bainbridge, GA
08.2022 - 11.2023
- ## Industry-Standard Skills
- Trained team members on effective communication and service standards for guest satisfaction.
- Maintained a clean and organized work environment to support team operations.
- Monitored food safety practices to guarantee quality and compliance with health regulations.
- Coordinated daily tasks among team members to improve workflow and productivity.
- Motivated team members through positive reinforcement during busy service periods.
Training Director
Chick-fil-A
Bainbridge, GA
11.2023 - 06.2025
- **Target Role Aligned**
- Developed and implemented training programs to enhance team member service skills.
- Collaborated with leadership to reinforce training objectives aligned with company values.
- Evaluated training effectiveness through feedback to continuously improve learning experiences.
- Enhanced team performance by identifying skill gaps and addressing training needs promptly.
- Streamlined onboarding processes, improving new team member integration and retention rates.
- Provided hands-on coaching in food safety practices and quality assurance protocols.
- Guided team members in effective conflict resolution techniques during busy service periods.
Tier 2 Executive Director
Chick-fil-A
Bainbridge, Georgia
06.2025 - Current
- Led and facilitated team trainings focused on hospitality, professionalism, and service excellence
- Coached team members on communication, accountability, and performance expectations in fast-paced environments
- Partnered with leadership to reinforce organizational standards, operational consistency, and culture alignment
- Supported onboarding and continuous development by modeling Chick-fil-A service behaviors and leadership principles
- Provided real-time feedback and encouragement to promote growth, confidence, and team engagement
- Contributed to a positive guest and team member experience through consistent leadership presence
- Implemented feedback loops for ongoing team development and service excellence.
Customer Service Training Intern (Partnership with Chick-fil-A Operator)
Memorial Hospital And Manor
Bainbridge, Georgia
10.2025 - 12.2025
- Designed and facilitated customer service and hospitality training for hospital staff, partnering with a Chick-fil-A Operator to translate service principles into a healthcare environment
- Trained 400+ hospital staff members on communication, professionalism, and guest-centered behaviors
- Led interactive sessions focused on empathy, tone, body language, and service recovery
- Adapted Chick-fil-A hospitality standards to support patient experience and staff engagement
- Collaborated with hospital leadership to align training content with organizational goals and service expectations
- Demonstrated servant leadership by coaching, encouraging, and supporting staff during training sessions
Education
Bachelor of Science - Human Relations
Point University
12.2025
Associate of Science - Human Relations
Point University
08.2022
Skills
- Leadership & Interpersonal Skills
- Servant Leadership
- Team Development
- Coaching Professional Communication
- Conflict Resolution
- Emotional Intelligence
- Time & Priority Management
- Money Management
- Public speaking
Additional Information
- Participated in FCCLA (Family, Career and Community Leaders of America), gaining experience in leadership development and community service initiatives
- Completed community service work supporting children in the adoption system
- Selected for a Work-Based Learning Program, gaining professional experience as a receptionist at the Board of Education
- Supported Human Resources functions, including administrative tasks and employee support, within the Board of Education
Timeline
Customer Service Training Intern (Partnership with Chick-fil-A Operator)
Memorial Hospital And Manor
10.2025 - 12.2025
Tier 2 Executive Director
Chick-fil-A
06.2025 - Current
Training Director
Chick-fil-A
11.2023 - 06.2025
Team Leader
Chick-fil-A
08.2022 - 11.2023
Team Member
Chick-fil-A
10.2021 - 08.2022
Associate of Science - Human Relations
Point University
Bachelor of Science - Human Relations
Point University