Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Abraham

Titusville

Summary

Dynamic Lead Dental Assistant with extensive experience at multiple incredible offices over the span of the last 16 years, skilled in full mouth reconstruction, implant dentistry, and patient rapport. Proven track record in enhancing patient satisfaction and streamlining operations, while effectively managing a team. Highly organized and empathetic, committed to delivering exceptional care and fostering a welcoming environment.

Overview

17
17
years of professional experience

Work History

Lead Dental Assistant

Keo & Ferrera's Amazing Smiles
04.2016 - 05.2025
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Maintained all state of the art equipment in office and scheduled repairs when needed
  • Managed and trained a team of 6 dental assistants, monitoring daily duties and improving workflow
  • Managed lab duties including corresponding with outside labs, pouring impressions, trimming models, fabricating temporary crowns and bridges, designing and fabricating CAD/CAM crowns/ bridges/ inlays/ onlays/ and implant crowns, fabricating nightguards and whitening trays
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.

Expanded Functions Dental Assistant

Space Coast Dentistry
07.2015 - 04.2016
  • Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
  • Applied fluoride varnish and sealants.
  • Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
  • Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
  • Skillfully managed dental emergencies, stabilizing patients and coordinating appropriate follow-up care.
  • Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
  • Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.

Lead Dental Assistant

Dental Care Group
10.2012 - 07.2015
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Worked chairside, assisting lead partner in group practice, specializing in full mouth reconstruction.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
  • Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.

Lead Dental Assistant/Dental Treatment Coordinator

Township Dental Care
10.2010 - 10.2012
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
  • Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
  • Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.

Dental Assistant

Great Expressions Dental Centers
04.2008 - 10.2010
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

Dental Assisting

Dental Health Academy
Pembroke Pines, FL
03-2008

Skills

  • Cross trained in Administrative, lab, and Dental Assisting duties
  • Scheduling Institute certified
  • Experience and comfortablility in all specialties of dentistry- General dentistry, Oral surgey, Periodontics, Pedodontics, Orthodontics, & Endodontics
  • Sleep apnea trained
  • Experience with Invisalign, Itero, Planmeca, Romexis, Cad/Cam designing and fabricating, Digital and conventional xrays, Nomad, Zoom!
  • Experience with multiple dental softwares- Dentrix, Eaglesoft, Softdent, Tigerview
  • Experience with all- on-4 procedures/ hybrid dentures
  • Experience in implant dentistry, using systems such as Nobel, Straumann, Neodent, & Biohorizons
  • Extremely organized, well rounded, and pleasant to work with!

Timeline

Lead Dental Assistant

Keo & Ferrera's Amazing Smiles
04.2016 - 05.2025

Expanded Functions Dental Assistant

Space Coast Dentistry
07.2015 - 04.2016

Lead Dental Assistant

Dental Care Group
10.2012 - 07.2015

Lead Dental Assistant/Dental Treatment Coordinator

Township Dental Care
10.2010 - 10.2012

Dental Assistant

Great Expressions Dental Centers
04.2008 - 10.2010

Dental Assisting

Dental Health Academy

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